UW Credit Union · 20 hours ago
Bilingual Call Center Specialist
Madison
Full-time
Hybrid
New Grad, Entry Level
$20.50/hr - $23.99/hr
0+ years expUW Credit Union is a leading financial institution in Wisconsin, seeking compassionate and detail-oriented Call Center Specialists. The role involves delivering best-in-class service through inbound calls and supporting Spanish-speaking members in the Member Solutions Center.
BankingFinancial ServicesMortgage
Responsibilities
Respond to inbound calls from members regarding account inquiries, transactions, and general financial services
Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy
Document member interactions and follow up on unresolved issues to ensure timely resolution
Educate members on available products, services, and digital tools to enhance their banking experience
Collaborate with internal teams to escalate complex issues and ensure member needs are met
Meet performance metrics including call quality, response time, and member satisfaction scores
Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service
Qualification
Required
8 months to 1 year of experience in customer service, preferably in a call center environment
Proficiency with Microsoft Office products
Familiarity with major web browsers and operating systems
Ability to learn and navigate complex systems and technologies
Bilingual fluency in Spanish and English
Benefits
21.5+ days annual paid time off
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (including your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!
Company
UW Credit Union
UW Credit Union is a provider of a full range of consumer financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Kundert
President/CEO
Brad McClain
CFO
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