Saco & Biddeford Savings Institution · 1 week ago
Deposit Support Team Lead
Saco,ME,US
Full-time
Onsite
Mid, Senior Level
3+ years expSaco & Biddeford Savings Institution is seeking a Deposit Support Team Lead to oversee the Bank’s Deposit Support operations. This role focuses on leading a team in retirement products, ensuring quality control, and maintaining regulatory compliance while fostering a collaborative environment.
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Responsibilities
Leads the Deposit Support team with a people-first mindset, promoting accountability, collaboration, and continuous improvement
Creates a supportive and inclusive team environment where employees feel respected, heard, and empowered to perform at their best
Provides coaching, training, and constructive feedback to support individual growth and team success
Assigns work thoughtfully, balancing workloads while supporting accuracy, timeliness, and employee well-being
Models professionalism, integrity, and respect in all interactions with team members, branches, departments and vendors
Leads the daily workflow of the Deposit Support team, ensuring accurate, timely, and compliant processing of deposit, and retirement-related activities
Serves as the primary escalation point for complex deposit, IRA, and HSA issues
Oversees quality control of data entry and documentation for new accounts, account maintenance, closures, and retirement transactions
Ensures timely identification, escalation, and resolution of errors or exceptions that may impact compliance or customer experience
Maintains a strong working knowledge of federal and state banking regulations and ensures adherence to Bank policies and procedures
Partners collaboratively with Retail, Operations, Compliance, and Information Services to support consistent and effective deposit operations
Supports audits, regulatory exams, and internal reviews with professionalism and transparency
Oversees the maintenance of Deposit Support procedures, checklists, and reference materials
Provides guidance and operational support to branch staff and internal departments related to deposit and retirement products
Oversees or supports administrative and quality control functions for programs such as CDARS and QwickRate
Implements deposit rate changes through system updates, rate sheet revisions, and website maintenance
Serves as the Bank’s operational subject matter expert for IRA and HSA products
Oversees retirement account administration, including contributions, distributions, rollovers, transfers, withholding maintenance, corrections, and required customer notification
Ensures timely and accurate completion and review of retirement-related tax reporting and filings, including 1099-R, 1099-SA, 5498, and 5498-SA
Maintains accountability for semi-annual and annual retirement-related mailings and disclosures
Ensures retirement system parameters and reference materials are reviewed and updated annually
Oversees dormant account and safe deposit box processing in accordance with applicable state regulations
Coordinates annual unclaimed property due diligence, reporting, and escheatment
Ensures accurate documentation, record retention, and audit readiness related to dormancy and escheatment
Serves as a knowledgeable and responsive point of contact for dormancy and unclaimed property inquiries
Interacts harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Strong ability to perform in a fast paced, time sensitive environment
Proven ability to adapt to changes in priorities quickly and deliver quality work during times of increased volumes
Strong written and verbal communication, interpersonal, time management and organizational skills
Operational competency using Microsoft Office and other Windows based applications; comfortable learning new software
Possess a high level of accuracy and ability to pay close attention to detail
Ability to work independently and as a team player
Exceptional problem-solving and organizational abilities
Ability to manage multiple priorities and projects in a fast-paced environment
Strong attention to detail and commitment to compliance
Able to work harmoniously, professionally, cordially, and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Ability to travel to Bank locations and occasionally attend vendor meetings or industry events
Qualification
Required
High school diploma or equivalent required
3–5 years in banking deposit operations or deposit support
Direct experience administering retirement products (IRAs and HSAs) and managing related regulatory reporting
Experience overseeing dormant accounts and unclaimed property (escheatment) processes
Proven ability to lead, mentor, or provide oversight to a team
Demonstrated success managing multiple priorities, meeting deadlines, and ensuring operational accuracy
Knowledge of deposit operations, IRAs, HSAs, and regulatory requirements
Ensures accuracy, quality control, and adherence to regulations
Ability to coach, develop, and guide a high-performing team
Strong problem-solving, organization, and process improvement skills
Clear, effective communication and cross-departmental collaboration
Preferred
Associate's or Bachelor's degree in Business, Finance, or a related field preferred
Company
Saco & Biddeford Savings Institution
MEMBER FDIC, EQUAL HOUSING LENDER. REMINDER: Never include personal account information on LinkedIn.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Rodgers
Chief Operating Officer
Beth Burcke
Chief People Officer
Recent News
2025-10-16
2024-04-11
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