Pyramid Consulting, Inc · 17 hours ago
Fraud Specialist/Fraud Operations Specialist I
Overland Park, KS
Full-time
Hybrid
Entry Level
$20/hr - $25/hr
1+ years expPyramid Consulting, Inc. is a leading company in the Telecom Industry, currently seeking a Fraud Specialist/Fraud Operations Specialist I. The role involves reviewing and identifying fraudulent activities, handling inbound calls from victims of fraud, and providing guidance to resolve issues.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
This role will be hybrid, 3 days office/2 days remote after training is complete
Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST. Training hours will be 8:00-5:00 CST
Must be able to work flexible schedule including nights, weekends and holidays
Reviews, identifies, and deters fraudulent activity
Takes inbound calls and referrals from victims of fraudulent activities
Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue
Qualification
Required
At least 1-year relevant experience required
Conduct in depth analysis and/or investigations to identify and manage fraudulent activities
This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels
Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud policies that could adversely impact Client
Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions
Research and/or notifies appropriate internal staff for customer verification or legal action
Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
Investigates and responds to fraud escalations. Establishes and improves fraud-related process
Identifies issues and recommends solutions on team projects
Must have excellent conversational skills in English
Experience navigating multiple computer screens and programs while interacting with customers on the phone
High School diploma or equivalent
One year experience operating a computer in a Windows based environment
One year experience in fraud, customer service or a call center environment
Phone skills, typing skills and good communication skills
Preferred
Customer service and call center skills
Good tone and communication skills as well as listening skills
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase