Levo Credit Union · 20 hours ago
Member Service Officer 1
Sioux Falls,SD,US
Full-time
Onsite
New Grad, Entry LevelLevo Credit Union is seeking a Member Service Officer 1 who will provide information and support to lending partners and members regarding the credit union's products and services. The role involves evaluating loan applications, serving membership needs, and ensuring high-quality service.
CreditCredit CardsFinancial Services
Responsibilities
Interview and evaluate the needs of members and potential members, identify appropriate member needs and cross-sell financial products that meet those needs
Serve membership by providing information and account service in a pleasant, professional and efficient manner
Open/close accounts, process stop payments, order cards, answer questions regarding deposit accounts, loan accounts, plastic cards, remote access etc
Ensure complete and accurate documentation for loans and new accounts by gathering information and resolving uncertainties through inquiries with creditors, and/or members according to the credit union policy
Analyze and evaluate applicant’s financial status by reviewing credit information, determining debt to income ratios, estimating payments, determining collateral requirements and establish collateral values, co-signer requirements and membership eligibility as defined by the policy
Possess general product knowledge relating to mortgage, home equity, and business loans for referral purposes
Complete outbound calls (2-2-2) to members, partner follow-up and other types of calls as requested by management
Assist other departments as necessary (i.e. collections, accounting, etc.)
File claims for GAP, GAP Advantage, ADR and Debt Protection
Be well versed regarding credit union policies and procedures. Advise manager of external factors that may affect policy by suggesting policy modifications
Cross train other staff, as requested, on duties, functions, and responsibilities to assure proper back up
Follow proper member identification and security procedures and ensure that member and employee information is kept in the strictest confidence
Receive and payout money and keep records of money and negotiable instruments involved in financial transaction by performing Member Service Associate duties. See Member Service Associate job description for more information
Respond to member inquiries and requests regarding financial services and enter them into applicable computer systems and programs
Approve loans within specified limits OR refer to a manager with recommendations to obtain approval
Oversee timely loan closing and funding activities
Provide ongoing relationship servicing with current members to maintain goodwill and gain additional business
Assist members with problem resolution and account reconciliation
Responsible for Safe Deposit box transactions
Execute, key, and verify wire transfers
Qualification
Required
Provide information and support via various means (i.e. phone, internet, email etc.) to lending partners and members regarding the credit union its products and services while ensuring the highest quality service
Examine, evaluate and make decisions on member and non-member loan applications for consumer loans
Interview and evaluate the needs of members and potential members, identify appropriate member needs and cross-sell financial products that meet those needs
Serve membership by providing information and account service in a pleasant, professional and efficient manner
Open/close accounts, process stop payments, order cards, answer questions regarding deposit accounts, loan accounts, plastic cards, remote access etc
Ensure complete and accurate documentation for loans and new accounts by gathering information and resolving uncertainties through inquiries with creditors, and/or members according to the credit union policy
Analyze and evaluate applicant's financial status by reviewing credit information, determining debt to income ratios, estimating payments, determining collateral requirements and establish collateral values, co-signer requirements and membership eligibility as defined by the policy
Possess general product knowledge relating to mortgage, home equity, and business loans for referral purposes
Complete outbound calls (2-2-2) to members, partner follow-up and other types of calls as requested by management
Assist other departments as necessary (i.e. collections, accounting, etc.)
File claims for GAP, GAP Advantage, ADR and Debt Protection
Be well versed regarding credit union policies and procedures
Advise manager of external factors that may affect policy by suggesting policy modifications
Cross train other staff, as requested, on duties, functions, and responsibilities to assure proper back up
Follow proper member identification and security procedures and ensure that member and employee information is kept in the strictest confidence
Receive and payout money and keep records of money and negotiable instruments involved in financial transaction by performing Member Service Associate duties
Respond to member inquiries and requests regarding financial services and enter them into applicable computer systems and programs
Approve loans within specified limits OR refer to a manager with recommendations to obtain approval
Oversee timely loan closing and funding activities
Provide ongoing relationship servicing with current members to maintain goodwill and gain additional business
Assist members with problem resolution and account reconciliation
Responsible for Safe Deposit box transactions
Execute, key, and verify wire transfers
Company
Levo Credit Union
Levo Credit Union offers financial assistance for individuals through credit provisions, mortgage, credit card, and merchant services.
Founded in 1934
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Fran Sommerfeld
President/CEO
Company data provided by crunchbase