Quest Diagnostics · 22 hours ago
Senior Director, Pricing Operations
10200 Commerce Pkwy, Miramar, FL, 33025, US
Full-time
Hybrid
Director/Executive
15+ years expQuest Diagnostics is the world's leading provider of diagnostic testing, information, and services that doctors and patients need to make better healthcare decisions. The Senior Director, Pricing Operations will lead a team in providing pricing and analytical support across multiple customer segments while ensuring compliance with pricing policies and procedures.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Leads team of approximately 35 FTEs to provide triage, cross-mapping, pricing, financial, and analytical modeling deal support to multiple segments, including occasional M&A opportunities, so Quest Diagnostics can make informed decisions aligned with Federal, State and Group Purchasing Organization contract requirements
Leads the development and execution of process improvement initiatives, including Kaizens, that improve revenue growth, streamline and standardize processes including RPA and AI, reduce turnaround time, improve productivity, and increase bid capacity of the Center of Excellence
Collaborates with Group Purchasing Organization and Commercial leadership to develop and execute deal negotiation and contract management strategies
Collaborates closely with Health System and Commercial Leadership
Owns pricing decisions rendered by the Center of Excellence including those processed through HBOT and other Pricing Tools
Owns accuracy and completeness of contractually obligated pricing loaded into billing systems
Owns pricing specific contract decisions for supported segments initiated by the Center of Excellence or Commercial Contracting including those processed through Sales Force and other Contract Tools
Owns employee development initiatives and leads efforts to improve and maintain employee engagement, satisfaction, and retention
Leads development of the Annual Operating Plan for National & Regional Group Purchasing Organizations; liaises with FP&A for planning & forecasting purposes
Ensures early awareness communication of forthcoming approvals & financial impacts to Region, Commercial, Finance, Clinical Franchise, and Senior Leadership Teams
Leads response to internal and external audits and continuous updating and adherence to applicable controls
Ensures organizational adherence to the following policies: Corporate Authorization Matrix, Pricing Policy Document, Price Concession & Deal Strategy Policy, Compliance Policies applicable to pricing, billing, TSO Policy
Responsible for the continued expansion of Center of Excellence bid support to acquisition businesses and other non-supported Quest Diagnostics client bill businesses
Responsible for sharing tools, resources, best standardized practices with acquisition businesses and other non-supported Quest Diagnostics businesses
Responsible for the continued updating, deployment, and adherence to internal control documents, standard operating procedures, corporate authorization matrix, and pricing policy documents; including collaboration with Enterprise Risk & Control Team
Responsible for updating, deployment, and adherence to tools and resources including account linkages, bid models, templates, fee schedules, pricing systems, workflow management tools
Responsible for collaboration with other teams across the enterprise to ensure externally supported tools are regularly updated, including family/profile/more-for-more/less-for-less pricing logic, Medicaid tools, Group Purchasing Organization tracking/administrative fees/fee schedules, Laboratory Cost of Testing and workflow management tools including HBOT and OneQuest
Collaborates cross-functionally to identify and mitigate Group Purchasing Organization contract risk; leads the effort to operationalize customer level analyses and proposal documents to achieve and maintain contract compliance
Qualification
Required
Requires a bachelor's degree in Finance, Accounting, Economics, Marketing, Business, or equivalent
15+ years of business experience, preferably in healthcare industry
10+ years of management experience
5+ years of B2B Pricing experienced in value-based pricing organizations
Evidence of successfully leveraging process improvement initiatives & principles to drive change and deliver sustainable results
Evidence of successfully leading teams of direct reports and delivering quantifiable results
Evidence of leading cross-functional initiatives and delivering successful outcomes
Exceptional presentation skills, concise and fluent in communication
History of presenting recommendations and obtaining buy-in from key stakeholders
Strategic/critical thinking; analytical mindset with ability to synthesize information from multiple sources, form recommendations with supporting rationale
Effective framing and influencing; distill complex information and succinctly articulate key insights
Acts with urgency, manages multiple deadlines on a daily basis
People leadership: increase productivity, promote interconnectivity between teams, development of team members, talent retention, employee engagement & satisfaction
Business/financial acumen
Deal negotiation
Innovative thinking to work effectively cross-functionally in a matrixed environment
Excellent interpersonal and communication skills (oral and written)
Strong PC skills (Microsoft Office Suite)
Demonstrated creative thinking, problem solving and organization skills
Strong Financial acumen and analytical capabilities
Solid business judgement, strong critical thinking, and analytical ability to create and determine recommendations and make decisions
Strong interpersonal skills, team-work oriented and ability to work successfully in a matrixed, highly collaborative, and fast paced work environment
Ability to work independently and drive projects from start to finish
High energy level, self-driven and able to handle multiple projects and proposals simultaneously
Must pass applicable Quest Diagnostics Pricing tests
Preferred
MBA strongly preferred
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase