Chetola Resort & Conference Center · 4 months ago
Front Office Desk Clerk (Full-time)
Blowing Rock, NC
Full-time
Onsite
New Grad, Entry LevelChetola Resort is a historic luxury destination in the Blue Ridge Mountains, seeking a full-time Front Desk Clerk to enhance guest experiences. The role involves greeting guests, managing check-in/check-out procedures, and addressing inquiries while maintaining the resort's high standards of service.
HospitalityResorts
Responsibilities
Greet guests with warmth and professionalism upon arrival and departure
Perform check-in and check-out procedures efficiently using the property management system
Provide accurate information about resort amenities, dining options, and local attractions
Answer phone calls promptly and respond to guest inquiries, requests, and reservations
Handle guest concerns or issues with empathy and urgency, escalating to supervisors when needed
Maintain accurate records of room availability, rates, and bookings
Process payments, reconcile cash drawers, and balance shift reports
Monitor lobby cleanliness and presentation, reporting maintenance issues when needed
Coordinate with housekeeping and maintenance to ensure timely room readiness
Assist with lost and found tracking, package deliveries, and internal communications
Provide backup support to other front office team members as needed
Qualification
Required
Thrive in a guest-facing role and take pride in being the first impression of the resort
Calm under pressure and able to juggle multiple tasks while remaining warm and helpful
Dependable, punctual, and proactive in identifying ways to elevate the guest experience
Comfortable learning new systems and following standard operating procedures
Motivated by providing memorable and personal service
Seeking candidates for full-time roles (30+ hours/week)
Weekend availability required; holiday availability preferred
Strong interpersonal and communication skills
Basic math and computer skills; experience with hotel property management systems a plus
Ability to remain on your feet for long periods and lift up to 25 lbs
Flexible availability including evenings, weekends, and holidays
On-site role; reliable transportation required
Preferred
Prior experience in customer service or hospitality preferred, but not required
Benefits
Health
Dental
Vision
PTO
On-property perks
Company
Chetola Resort & Conference Center
Discover the Best Kept Secret in NC for Meetings & Events Conveniently located in the midst of the North Carolina Blue Ridge Mountains and within walking distance to the quaint mountain village of Blowing Rock, Chetola Resort & Conference Center is perfectly designed to help you get away from the big city, and help you Elevate your stay! Corporate meetings, training, and planning retreats are our passion.
Founded in 1846
51-200 employees
Funding
Current Stage
Growth StageRecent News
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