ASCENDING Inc. · 6 hours ago
Loss Mitigation Services Specialist
Richmond, VA
Full-time, Contract
Onsite
New Grad, Entry LevelASCENDING Inc. is seeking a customer-focused specialist to collect payments on early-stage mortgage accounts and resolve issues. The role involves handling inbound loss mitigation calls, discussing options with borrowers, and ensuring accurate documentation in the servicing system while adhering to default servicing guidelines.
Information ServicesInformation Technology
Responsibilities
Make outbound and handle inbound calls to borrowers 30–60 days past due; collect payments and negotiate payment arrangements
Take phone payments and set up structured repayment plans consistent with investor/insurer guidelines
Handle inbound loss mitigation calls; explain options, gather information, and route/record as appropriate
Assess borrower circumstances, identify root causes of delinquency, and work toward timely resolution
Document all borrower interactions, promises to pay, and outcomes accurately in MSP
Adhere to applicable servicing and default guidelines; follow internal policies and quality standards
Meet performance metrics for right-party contacts, cure rates, and call quality while maintaining excellent customer service
Qualification
Required
Strong communication, negotiation, and analytical skills
Ability to manage priorities and maintain accuracy in a fast-paced, phone-intensive environment
Preferred
Collections or customer service experience (mortgage servicing preferred)
Working knowledge of FHA, Client, Freddie Mac, VA, and USDA default servicing guidelines
Proficiency with the MSP Servicing System
Company
ASCENDING Inc.
The ASCENDING team commits to delivering scalable and high-available cloud solutions to clients.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ryo Hang
Managing Partner, Technical Cofounder
Company data provided by crunchbase