Facebook · 1 day ago
Customer Service Coordinator
Columbia, South Carolina
Full-time
Onsite
Entry Level
1+ years expBlueCross BlueShield of South Carolina is a leading insurance company with deep roots in the community. They are seeking a Customer Service Coordinator to lead customer service units and assist with complex issues, ensuring efficient departmental operations.
Computer Software
Responsibilities
Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures
Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work
Assists with the development and direction of staff to achieve and maintain optimum levels of performance
Maintains basic knowledge of quality work instructions and company policies
Qualification
Required
Associate's degree
2 years job related work experience
1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience
Strong organizational skills
Oral and written communication skills
Ability to handle high stress situations
Proficient spelling, punctuation, grammar, and basic business math
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently
Microsoft Office
Preferred
2 years of customer service or claims processing experience
Part A/HHH Medicare Knowledge
Benefits
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
H1B Sponsorship
Facebook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (942)
2021 (5811)
2020 (4476)
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase