St. Charles Health System · 14 hours ago
Scheduling Specialist - Cancer Center
Bend, OR
Full-time
Onsite
Entry Level
1+ years expSt. Charles Health System is seeking a Scheduling Specialist for their Cancer Center, responsible for scheduling appointments for various oncology services and ensuring excellent customer service. The role involves coordinating patient care, processing registrations, and maintaining accurate records while supporting the organization's mission and values.
Health CareMedicalNon Profit
Responsibilities
Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee
Schedules multiple appointment types including: new patient visits, infusion/chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures
Coordinates patient care with outside facilities
Demonstrates excellent customer service skills and handles high volume of calls
Understands medical terminology and procedures
Responsible for communicating pertinent information related to procedures
Accurately process written orders, enters appointments into scheduling system
Prioritizes work to ensure all details are addressed and proper documentation is input into system
Responsible for accurate patient registration
Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits
Processes payment accurately, and completes daily deposits
Understands how to perform RTE (real time eligibility) for insurance benefits
Assists with prior authorization when needed
Retrieves and scans patient records and forms into appropriate EMR systems
Prepares physician reports and correspondence
Responsible for accurate charge entry and performs review of charges
May be required to cover responsibilities in Bend and Redmond sites
Assists with special projects as needed
Supports the vision, mission, and values of the organization in all respects
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change
Provides and maintains a safe environment for caregivers, patients, and guests
Conducts all activities with the highest standards of professionalism and confidentiality
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings
May perform additional duties of similar complexity within the organization, as required or assigned
Qualification
Required
High school diploma or GED
Minimum one (1) year experience in customer service work
Knowledge of medical terminology and procedures
Preferred
Associates degree or higher
One (1) year working in a physician's office, medical clinic, or hospital setting
Experience in scheduling and registration
Oncology/ medical office practice experience
Company
St. Charles Health System
St. Charles Health System, and its associated hospitals, has provided quality health care to all those in need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Gordon, MD
Chief Executive Officer
Matt Swafford
Senior Vice President and Chief Financial Officer
Recent News
2025-10-20
Modernizing healthcare cybersecurity with lessons from the Fortune 500 | CIO
2025-06-13
Company data provided by crunchbase