IBM · 7 hours ago
System Service Rrepresentative Boston North
Boston, KY
Full-time
Onsite
New Grad, Entry LevelIBM is a leading company in Infrastructure & Technology, responsible for designing and operating systems that keep the world running. The System Service Representative role involves on-site installation, maintenance, and repair of IBM and Multi-Vendor Systems while ensuring high client satisfaction through technical support and service delivery.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Responsible for on-site installation, maintenance and repair of IBM, Multi-Vendor Systems (including the Support as a Service vendors, like Lenovo, NetApp, Teradata, Cisco, and others), and components, including hardware, networking products, and associated firmware
Deliver the services as required by the client
Support clients with preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, account management, systems-level problem determination, and discontinuance and relocation of IBM and non-IBM systems and products
Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s)
Have a thorough understanding of, and are able to articulate, IBM's technical support strategy
Responsible for the technical relationship to protect the revenue base and identify new services opportunities
SSR’s may assist in generating new leads that improve the client experience and result in new incremental revenue growth for IBM via the TSS Leads program (DNSO)
Maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools
Interact with customers with their strong interpersonal skills, and give accurate estimations, within reason, on active work orders and Product Services
Qualification
Required
Must be a self-motivated
Have experience in Customer Service & Customer Interaction
Have experience with both IBM and OEM computer equipment
Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform repairs or replacement of computer equipment using the instructions of a hardware maintenance manual
Is Comfortable and demonstrated ability in working with and using various tools (e.g. laptop, screwdriver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance, or repair task
Problem solving skills
Must have dependable transportation, ability to lift 40 lbs to chest height and climb a ladder to 10'
Preferred
Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem and incident management, is beneficial for this role
Knowledge of Cloud Computing: Familiarity with cloud computing concepts, including hybrid cloud environments, is advantageous for providing onsite infrastructure services and consultancy
Understanding of Data Analytics: Exposure to data analytics tools, such as Watson Einstein Analytics, can aid in driving automation and improving effectiveness of client operations
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-01-25
2026-01-24
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