GreekYearbook · 1 day ago
Client Growth & Retention Associate
Hunt Valley, Maryland, United States
Full-time
Onsite
New Grad, Entry LevelGreekYearbook is a leading provider of innovative photography solutions for Greek organizations. They are seeking a Client Growth & Retention Associate to manage renewals for expiring accounts, extend existing client relationships, and support new business growth in a relationship-driven environment.
Photography
Responsibilities
Proactively manage expiring and inactive accounts to drive renewals
Develop quotes, proposals, contracts, and presentations for renewals
Execute consultative retention strategies focused on long-term value
Monitor client trends, engagement, and evolving needs
Maintain Salesforce opportunities and account records
Encourage contract extensions and expanded services with existing clients
Support lead generation through outreach, campaigns, events, and cold-calling
Attend conventions and execute timely post-event follow-ups
Collaborate with Retention, Scheduling, and Customer Success teams
Maintain Salesforce reports and dashboards
Travel up to 10% of the time (including some weekends and overnight travel) for events and photoshoots
Qualification
Required
Experience with client retention, renewals, or account management
Strong sales, relationship-building, and communication skills
Comfort with phone, video, and face-to-face client interactions
Ability to manage multiple accounts and priorities simultaneously
Tech-savvy with CRM experience (Salesforce preferred)
Preferred
Experience with Greek Life is a plus, not required
Benefits
Health, vision, and dental insurance
Retirement savings plan
Employee discount
Referral program
Generous PTO
Fun, collaborative company culture
Company
GreekYearbook
GreekYearbook is a full-service photography company based in Hunt Valley, MD.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase