Servbank · 17 hours ago
Deposit Operations Officer
Oswego,IL,US
Full-time
Onsite
Mid Level
3+ years expServbank is a banking institution with local roots and national reach. The Deposit Operations Officer is responsible for overseeing and managing daily operations related to deposit accounts, ensuring transaction accuracy, compliance with regulations, and excellent customer service.
BankingFinanceFinancial ServicesPersonal Finance
Responsibilities
Assist Deposit Operations by performing new account quality control reviews, ensuring branch accounts are opened correctly and in compliance with established policy and procedures
Resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance, and policy/procedural questions, and provide decision-making guidance as necessary
Perform quality control functions; conduct call-back on new accounts opened by the branches ensuring policy & procedures are followed, data entry is accurate, and proper documentation support is obtained
Answer branch or department inquiries on branch operations, policy/procedures, client service, compliance, and training-related issues
Process maintenance requests for existing Business Online Banking and Treasury Management services, including risk reviews for ACH and RDC customers
Review Business Online Banking and Treasury Management service requests, ensuring authorization and access to appropriate business banking products and services
Provide support and training to small business and commercial customers for various Treasury Management services, such as Business Online Banking, Remote Deposit Capture, online ACH, and Wire origination. Support may be provided via phone, online, and/or email communications
Assist Retail, Commercial, and other banking staff regarding Business Online Banking and various Treasury Management product and service features and report operational issues
Monitor and manage multiple email inboxes and request databases for incoming requests and communications
Adhere to the Bank’s security and audit procedures as well as industry rules and regulations
Maintain current knowledge of all Servbank’s Treasury Services product offerings, services, and systems
Participate in UAT (User Acceptance Testing) on new initiatives related to Treasury Services products and services, as required
Invoice customers for various Treasury Management products and services and order equipment for customers as needed
Qualification
Required
Minimum 3 years of branch or deposit operations experience required
Strong understanding of overall banking regulations and standard practices
Thorough knowledge of Customer Identification Program (CIP) requirements for both business and consumer accounts
Proficiency in PC applications, including Excel and Word
Detail-oriented with strong analytical and critical thinking skills
Excellent verbal and written communication skills
Ability to function effectively in a team environment or work independently
Demonstrated initiative, self-motivation, and adaptability to a changing environment
Preferred
Previous experience as an Operations Officer in a branch setting is highly preferred
Company
Servbank
Servbank offers financial services with a focus on innovative banking solutions and customer support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Toma
Chief Operating Officer
Jason Kwasny
Chief Servicing Officer
Recent News
TradingView
2025-11-01
2025-11-01
2025-10-31
Company data provided by crunchbase