Essex Property Trust · 12 hours ago
Customer Relations Representative
Los Angeles - Central
Full-time
Onsite
Entry Level
$24.50/hr - $33.50/hr
1+ years expEssex Property Trust is a purpose-driven company that provides great communities for living, working, and investing. They are seeking a Community Relations Representative to serve as the primary point of contact for residents, fostering positive relationships and ensuring smooth move-in and move-out processes while delivering exceptional customer service.
Commercial Real EstateReal EstateReal Estate InvestmentRental PropertyResidential
Responsibilities
Serve as the primary in person contact for residents
Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system
Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in
Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards
Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations
Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility
Assist in organizing and participating in occasional resident events across the property portfolio
Handle confidential resident and property information with discretion and professionalism
Occasional notice posting across the property portfolio
Perform other duties and special projects assigned to support community operations and resident satisfaction
Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards
Other in person duties and special projects, as assigned
Regular, consistent and timely in person attendance
Qualification
Required
High school diploma or equivalent required
Commitment to providing exceptional customer service and a desire to help people
Strong organizational and time management skills to handle multiple responsibilities effectively
Ability to work independently and collaboratively in a centralized, high-volume hub environment
Must work on-site in the office five days per week
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software
Ability to read, write, speak, and understand English
Capability to utilize a personal smart device for apps related to property operations and communication
Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex
Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC
Excellent verbal and written communication skills. Ability to create, compose, and edit written materials
Regular, consistent, and timely attendance required
This role requires a five-day workweek that will likely include weekend coverage
Availability to work a flexible schedule, including weekends
Travel required for occasional meetings, training, community visits
Preferred
One year of experience in a customer service environment preferred
College degree preferred
Benefits
Medical
Dental
Vision
Paid parental leave
401k employer match
Excellence rewards
Wellness programs
12 paid holidays
15 PTO days
Housing discount of 20%
Company
Essex Property Trust
Essex Property Trust, Inc., is a fully integrated real estate investment trust (REIT) that acquires, develops, redevelops, and manages
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $350M
2025-02-06Post Ipo Debt· $400M
2024-08-19Post Ipo Debt· $200M
Leadership Team
Sean Tiner
Digital Marketing Manager
Recent News
2026-01-06
2025-12-04
2025-11-11
Company data provided by crunchbase