Willdan · 8 hours ago
Help Desk Technician I
Temecula, CA
Full-time
Onsite
Entry Level
$28/hr - $35/hr
1+ years expWilldan is a company seeking a Help Desk Technician I for their Temecula office. The Help Desk Technician I provides first-level technical support, ensuring high customer service and efficient issue resolution across hardware, software, and network connectivity issues.
Business Information SystemsCivil EngineeringConsultingManagement ConsultingTechnical Support
Responsibilities
Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues
Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction
Set up and configure workstations and user environments for new hires and replacements, including software installations, user data transfers, and peripheral setup
Support the onboarding and offboarding process using standardized forms and checklists
Maintain accurate and up-to-date IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning processes
Contribute to IT process improvements by helping create technical documentation and knowledge base articles to support user self-service and internal training
Assist with MDM solutions (e.g., MangeEngine, JAMF, InTune) for mobile device and computer endpoint management
Participate in IT projects such as system migrations, hardware refreshes, software rollouts, and office moves
Identify recurring issues and escalate unresolved problems to higher-level support or engineers
Look for ways to improve response/resolution time and service desk efficiency, including automation opportunities and form/process enhancements
Maintain a clean and organized workspace including IT storage areas
Carry and set up equipment up to 35 lbs
Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support
Perform other duties as assigned in support of IT operations
Qualification
Required
High school diploma or equivalent required
Strong oral and written communication skills
1-3 years of helpdesk or IT support experience in a professional environment
Proficiency in Windows 11, MacOS, and Microsoft 365 services
Familiarity with enterprise software ticketing systems (ServiceNow) and standard support tools
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN, etc.) and an understanding of ITSM, ITIL, and ITAM frameworks
Experience with a service desk platform (e.g. ServiceNow)
Exposure to device management platforms such as JAMF, ManageEngine, or Microsoft Intune
Familiarity with workflow automation, scripting (e.g., PowerShell) and process documentation
Preferred
Associate/Bachelors degree or relevant technical certifications (e.g. CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications)
Company
Willdan
Willdan is a company selling professional technical and consulting services to public agencies at all levels.
1001-5000 employees
H1B Sponsorship
Willdan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
$241.6MKey Investors
California Energy Commission
2025-05-06Post Ipo Debt· $200M
2017-12-15Grant· $6.3M
2017-01-24Post Ipo Debt· $35M
Leadership Team
Marc Tipermas
President of National Programs
Recent News
2026-01-03
Investor's Business Daily
2025-11-06
Company data provided by crunchbase