Fotona® USA · 9 hours ago
Territory Manager - Dental Lasers (New York)
United States
Full-time
Remote
Entry, Mid Level
2+ years expFotona® USA is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation. The Territory Manager (TM) is a hybrid commercial role responsible for supporting the adoption and commercial success of Fotona systems by partnering with Area Sales Managers to build pipeline, support closing activities, and ensure exceptional customer experience throughout the account lifecycle.
Medical Device
Responsibilities
Partner with ASMs to identify, research, and qualify new prospects
Execute outbound outreach and lead follow-up to support pipeline development
Support product demonstrations, evaluations, proposals, and follow-up
Assist ASMs in advancing opportunities and closing business
Represent the brand at regional events, workshops, demos, and tradeshows
Support tactics that grow utilization, referrals, and upsell opportunities
Maintain CRM data to ensure pipeline visibility, territory insights, and action planning
Monitor customer activity and flag at-risk accounts or utilization gaps
Leverage data to prioritize account needs and commercial opportunities
Support territory business reviews with ASMs, Clinical, and Marketing
Partner closely with ASMs, Clinical Education, Customer Service, Marketing, and Operations
Coordinate customer needs across training, service, logistics, and commercial execution
Provide customer insights to cross-functional teams to help inform programs, messaging, and solutions
Support customer-facing workshops, open houses, and other education/marketing events
Serve as a primary point of contact for new customer onboarding and activation
Support installation readiness and ensure a smooth site experience
Coordinate training requirements with Clinical Education and Customer Service
Deliver ongoing, high-touch account support to drive utilization and satisfaction
Identify emerging customer needs and escalate service/training requests as needed
Strengthen customer relationships to improve retention, referrals, and long-term value
Qualification
Required
2+ years of sales or customer-facing experience; medical device, capital and/or aesthetics preferred
Strong relationship-builder with a customer-first mindset
Comfort learning and communicating clinical/technical product information
Highly organized, accountable, and proactive in managing multiple priorities
Experience supporting sales teams and/or customer education is a plus
CRM fluency (Salesforce preferred)
Strong written & verbal communication skills
Ability to travel extensively regionally 50–70%+
Ability to relocate for future promotion is a must
Ability to drive within the territory daily
Ability to work flexible hours, including some evenings and weekends as needed
Ability to lift and carry up to 50 lbs. occasionally, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters occasionally
Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive and for extended periods frequently
Preferred
Bachelor's degree preferred
Benefits
Medical/Dental/Vision, Life and STD/LTD insurance, plus FSA/HSA/HRA options.
401(k) with company match
Meaningful career development & advancement opportunities
Company
Fotona® USA
Fotona® has decades of experience in the laser industry, beginning 60 years ago in 1964, producing frontline laser devices for defense, optical communications, industrial, dental, and medical applications throughout this time.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase