IBM · 14 hours ago
Fraud Services Account Manager
United States
Full-time
Remote
Mid Level
4+ years expIBM, through its Trusteer division, is seeking a highly motivated Fraud Account Service Manager to be the primary point of contact for customers. The role involves maximizing the utilization of Trusteer products by providing professional guidance and fostering proactive relationships with clients.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Be the Main Focal Point for the Customer: Own the relationship with assigned clients, serving as their primary point of contact for all fraud-related inquiries, escalations and security policy rollouts
Proactive Customer Engagement: Develop and maintain strong, proactive relationships with customers, anticipating their needs and providing strategic guidance on how to best leverage our fraud prevention solutions
Independent Problem Solving: Take ownership of technical challenges and drive them to resolution, utilizing your technical acumen and internal resources effectively
Drive Tasks: Drive internal team collaboration, acting as a central point of facilitation, and ensure consistent visibility for the customer through regular updates and a clear articulation of progress
Maximize Customer ROI: Understand the customer's business objectives and risk landscape to provide recommendations and solutions that demonstrably maximize the value and return on their investment in our fraud prevention platform
Collaborate with Fraud Analysts and Management: Effectively communicate technical details and customer requirements to our internal fraud analysis teams and provide clear, concise updates and strategic insights to both internal and external management levels
Translate Customer Requests to the Lab: Act as a crucial liaison by clearly and accurately translating customer technical requests, feature enhancements, and integration requirements to our internal development and product teams (the "lab")
Timely Responses and Communication: Ensure prompt professional responses to all customer inquiries and maintain clear and consistent communication throughout all interactions
Meet on a Weekly Basis: Conduct regular weekly meetings with key customer stakeholders to review progress, address any issues, discuss strategic initiatives, and maintain a strong collaborative partnership
Understand Customer Risk Assessment and Fraud Related Processes: Develop a deep understanding of each customer's unique risk assessment methodologies, fraud detection strategies, and overall fraud-related operational processes to tailor our solutions and support effectively
Qualification
Required
At least 4 years of experience in technical account management, solutions architect, or similar customer-facing technical role, preferably within the fraud prevention, cybersecurity, or financial services industries
Ability to work independently, take initiative, and drive results
Excellent communication (written and verbal), presentation, and interpersonal skills
Strong collaboration skills and experience working successfully in matrix environments
Experience working directly with both technical teams (e.g., analysts, engineers) and management stakeholders
Self-learning ability, using online materials and internal knowledge base
Familiarity with web and network technologies like HTML, JavaScript, HTTP, Proxy, REST API, JSON
Solid understanding of SQL with the ability to write moderately complex queries
English - Mother tongue level
Preferred
Bachelor's Degree
Information security background
Additional language (Spanish / Portuguese / French)
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-01-25
2026-01-24
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