BoulderCentre for Orthopedics & Spine · 20 hours ago
MRI Front Desk Receptionist
Boulder, CO
Full-time
Onsite
Entry Level
$18/hr - $26/hr
1+ years expBoulderCentre for Orthopedics & Spine is seeking a Front Desk Receptionist to join their team. In this role, you will greet and guide patients, manage paperwork, handle incoming calls, and oversee patient check-ins and check-outs, ensuring a seamless experience in the clinic.
Health CareHospitalMedicalTherapeutics
Responsibilities
Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit. Additionally, checks patients in and out, collects necessary documentation and demographic information, collects co-pays
Promptly and professionally answers telephone calls. Routes calls appropriately, offers voice mail or redirection of calls as needed
Schedules imaging appointments for patients either by phone when they call or in-person after an office visit
Uses computerized EMR system to match physician /clinician availability with patient’s preferences in terms of date and time
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns
Communicates as needed with physician /clinician and other staff about any patient concerns or issues related to imaging orders. Answers non-medical questions and gives routine non-medical instructions
Explains financial requirements to the patients or responsible parties and collects co-pays as required
Keeps the reception, patient areas and break room clean and organized. Opens and closes office as needed
Facilitates patient flow and communicates delays with patients and clinical staff
Follows all Clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality
Adheres to HIPAA policies at all times
Appropriately and courteously screens solicitors for relevance to organization needs
Provides excellent service to all customers (internal and external) with a positive, helpful attitude
Assists in the ordering, receiving, stocking and distribution of office supplies
All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct and mission, values & vision
Performs other duties as assigned
Verifies patient demographics, secures signatures on applicable authorizations, histories and other forms, and prepares patient file for technologist
Occasionally assists MRI Technologist in positioning patients for the diagnostic procedure
Researches and verifies patient insurance benefits, including: obtaining pre-authorization when applicable and advising patients about co-insurance and deductibles due at time of service
Process MRI claims for reimbursement following completion of procedure
Qualification
Required
High school diploma or equivalent
One year of experience in customer service or reception, preferably in a medical office setting
Proficient in using multi-line phone systems, including transferring calls and paging
Skilled in exercising diplomacy and tact while multitasking, organizing patient schedules, and communicating effectively with physicians
Possess adequate hearing and clear, loud speech for interacting with callers and patients
Ability to work well under pressure with minimal supervision
Capable of eliciting appropriate information to route calls or schedule appointments with the appropriate provider
Proficient in preventing, calming, and defusing irate callers, addressing their concerns effectively
Competent in using Microsoft Office, including Word, PowerPoint, Excel, and practice management/EMR software
Benefits
Basic Life/AD&D –Guardian
16 days of PTO per year
7-7.5 paid holidays per year
EAP
401(k) Safe Harbor Contribution
Medical
HSA and FSA
Dental
Vision
Short-Term Disability
Voluntary Life and AD&D
Flex Spending Accounts
General Purpose Healthcare FSA
Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
401K
Company
BoulderCentre for Orthopedics & Spine
Our doctors have remained the region's dedicated bone, joint, and muscle experts since 1968.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sara Carlton
Chief Operating Officer
Recent News
2023-10-03
Company data provided by crunchbase