L.A. Care Health Plan · 2 hours ago
Community and Field Engagement Representative II
Los Angeles, CA
Full-time
Onsite
Mid Level
$61K/yr - $91K/yr
3+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, providing health coverage to low-income residents of Los Angeles County. The Community and Field Engagement Representative II supports L.A. Care’s mission by building connections with members and community partners, and is responsible for planning and executing community events and outreach activities to promote health coverage options.
FitnessGovernmentHealth Care
Responsibilities
Conduct presentations, workshops, and outreach events to educate members and community stakeholders about L.A. Care’s Medi-Cal, DSNP, and Covered California programs
Serve as an L.A. Care ambassador at outreach venues. Distribute approved educational and promotional materials to increase awareness of health coverage options and program benefits
Provide culturally and linguistically appropriate information to meet the needs of diverse communities across Los Angeles County. Educate members and community partners about key regulatory impacts. Partner with internal teams to ensure messaging aligns with current regulatory guidance and state/federal policy updates
Build and maintain relationships with community-based organizations, provider groups, advocacy networks, and local government partners to promote L.A. Care programs and services
Collect feedback from members and partners to identify barriers to enrollment, redetermination, and retention
Support members in navigating the healthcare system and connecting with enrollment assistance resources, as appropriate
Plan, schedule, and execute community events including logistics, setup, and coordination with partner organizations. Track participation, outreach metrics, and community feedback for reporting and evaluation
Represent L.A. Care professionally and ensure compliance with all marketing and outreach regulatory requirements
Maintain accurate records of outreach activities, attendance, and outcomes in accordance with L.A. Care standards
Prepare reports and summaries for management, highlighting community engagement trends and outreach effectiveness
Perform other duties as assigned
Qualification
Required
High School Diploma/or High School Equivalency Certificate
At least 3 years of community and member engagement experience
Strong interpersonal and client interaction skills with strong attention to detail and accuracy
Strong writing skills and calm/professional telephone presence
Ability to multi-task; flexible and comfortable working in a fast-paced environment and committed to meeting deadlines
Demonstrates a positive attitude, high energy, and enthusiasm in all interactions and work activities
Proficient skills in Microsoft Word, Excel, PowerPoint and Outlook
Life & Health License - Active, current and unrestricted California License within 90 days of hire
America's Health Insurance Plan (AHIP) Medicare Designation and Covered CA Certification (Or must be obtained within 90 days from date of hire.)
Ability to pass Medi-Cal Certification, L.A. Care Covered CA Certification, and Medicare training certification within 90 days of hire
Travel to offsite locations for work
Preferred
Associate's Degree
Experience in sales of Managed Care products including Medicare Advantage, Medi-Cal and Covered California
Bilingual in one of L.A. Care Health Plan's threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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