NetSuite · 4 days ago
Fusion SaaS HCM Functional Lead
United States
Full-time
Remote
Senior Level
$41.83/hr - $85.63/hr
6+ years expNetSuite, a leader in cloud solutions, is seeking a Fusion SaaS HCM Functional Lead. This role focuses on providing customer service support and resolving complex technical and functional issues related to Oracle Fusion SaaS HCM applications.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests
Troubleshoot and resolve highly complex techno-functional problems
Relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Fusion SaaS HCM applications
Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities
Perform Extensions, Integrations and Testing such as Oracle Integration Cloud Service Integrations; Oracle Autonomous Database, Transactional Processing; Oracle Identity and Access Management; Oracle APEX Cloud; Oracle Visual Builder Cloud Service Web Applications
Perform Impact Analysis and Opt-in Feature assessment of Supported Program update
Review release readiness documentation and notes related to the periodic release update for SaaS
Provide a report of findings that will include a summary of the changes, enhancements, and mandatory or optional opt-in/new features, included in the release update that will impact Your existing configuration, the results of the impact assessment, and recommendations for the regression test strategy
Qualification
Required
6 to 10+ years of experience
US citizenship and ability to get security clearance required
Strong Fusion SaaS HCM business processes knowledge and concepts
Implementation/Support experience on Fusion SaaS HCM Modules like Oracle Time & Labor, Oracle US Payroll, Oracle Recruiting
Functional exposure to HCM Compensation, HCM Core HR and Self Service, HCM Benefits, HCM Performance Management and Goals, HCM Reports and Analytics, HCM Workflow, Approvals and Notification
Experience with Visual Builder Studio, Oracle Fusion application's Embedded AI knowledge
Ability to relate the product functionality to business processes and offer implementation advice to customers
Strong problem-solving skills
Customer interactions and service orientation
Operations management and innovation orientation
Team player able to leverage each other's strengths
Desire to keep abreast of emerging business models/processes, applications product solutions, product features, technology features
High flexibility to be agile in a fast-changing business and organizational environment
Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities
Ability to perform Extensions, Integrations and Testing such as Oracle Integration Cloud Service Integrations, Oracle Autonomous Database, Transactional Processing, Oracle Identity and Access Management, Oracle APEX Cloud, Oracle Visual Builder Cloud Service Web Applications
Regression Testing support including execution of predefined Manual Test Scripts, introduction to new modules or extensions, application configuration changes, creating new manual test scripts
SaaS Updates Support including performing Impact Analysis and Opt-in Feature assessment, reviewing release readiness documentation, performing high-level impact assessment, providing report of findings, advising customers on steps to adopt mandatory opt-ins, preparing an update plan, discussing features, bugs and other update items with customers, updating test plans as required
Self-driven and result oriented
Strong problem solving/analytical skills
Strong customer support and relation skills
Effective communication (verbal and written)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Customer focused
Confident and decisive
Values Expertise (maintaining professional expertise in own discipline)
Enthusiasm
Flexibility
Organizational skills
Bachelors/Masters in Computer Science, Engineering or equivalent preferred
Candidate should be flexible and open to work off hours/weekends
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
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