AccessWave · 17 hours ago
Senior IT Helpdesk \ IT Systems Administrator
Purchase, NY, US
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $85K/yr
5+ years expBWG Global is a premier provider of industry intelligence, delivering insights to investment firms and corporations. They are seeking a detail-oriented individual to manage the IT helpdesk and maintain IT infrastructure, focusing on Microsoft 365, email platforms, and end-user hardware.
Commercial InsuranceEmployee BenefitsLife Insurance
Responsibilities
Ensure Timely and accurate responses to, or delegation of, IT Helpdesk tickets: You will manage the queue and solve an increasing number of ticket types without delegation over time, while maintaining the list and helping hold the rest of the IT Team accountable for timely closure of issues
Build out the Knowledgebase\FAQ: As issues are solved, the Knowledgebase you will maintain should grow. Should the ticket result in an improvement to the onboarding process or simply a one off we document how to solve more quickly next time
Support our L&D Initiatives: Maintain our SharePoint intranet with How-to both IT focused and outside of IT supporting other subject matter experts
Support Digital Outreach: BWG has a complex email environment which is constantly evolving. Your experience with the technical considerations for cold outreach will be tested
Maintain a secure endpoint environment: Ensure all IT Hardware is appropriately tracked in our inventory\asset management system, Security and functional patches are applied timely through RMM, Perform basic hardware maintenance and upgrades as needed, Actively monitor and intercept SPAM and Phishing attempts
Monitor and administer Linux cluster: Monitor existing jobs and on occasion augment schedules or scripts as needed
Run standard IT Processes: Processes such as onboarding\offboarding of employees and coordinating equipment with remote colleagues, issuing emails addresses, phone lines, etc
Qualification
Required
Computer Science Degree is a plus, as are CompTIA and Azure certifications
5+ years of experience in supporting Microsoft 365\Azure Active Directory
Deep understanding of Azure\Microsoft 365 and Powershell\Bash to automate
Deep understanding of email security and deliverability
Proficient in several flavors of Linux
Proficient in the basics of IT Security including SSL Certificates and Anti-phishing techniques
Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
Working knowledge of Agile delivery and working with software delivery teams
Preferred
General business acumen, tying your deliverables to business outcomes
Ability and eagerness to learn the cutting edge of technology
Company
AccessWave
AccessWave offers insurance brokerage, benefits consulting, and professional networking events for businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bill Williams
Founder & CEO
Company data provided by crunchbase