Ford Pro · 1 day ago
Manager, Product Operations
20000 Rotunda Dr, Dearborn, MI, 48124, US
Full-time
Hybrid
Mid Level
$113K/yr - $213K/yr
3+ years expFord Pro is dedicated to creating and marketing new customer experiences by integrating hardware, software, and services. The Manager of Product Operations will execute a consistent operating rhythm and scale a performance culture, translating data into actionable insights to improve connected vehicle experiences.
AutomotiveFleet ManagementSoftware
No H1B
Responsibilities
Support product teams during business planning by providing performance data and forecasting. Ensure team-level goals are aligned with broader Integrated Services KPIs
Manage the data collection and reporting lifecycle for Monthly Business Reviews (MBRs) and Product Days. Ensure data is accurate, timely, and formatted to highlight key performance drivers. Standardize reporting templates and definitions across different product lines to ensure consistency in how success is measured
Conduct deep-dive analyses on newly launched features. Partner with PMs to interpret user behavior and engagement metrics, identifying specific areas for iterative improvement
Act as the primary administrator for the product analytics tech stack (e.g., Amplitude). Lead training sessions for PMs where needed to ensure self-service data proficiency and high data-quality standards
Qualification
Required
Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience
3-5 years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success
Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership
2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker)
Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making
Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels
Preferred
MBA or a Master's in a quantitative field (e.g., Data Science, Statistics, or Business Analytics)
Experience implementing and scaling new operational processes across multi-disciplinary teams
Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough
Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Pro
Ford Pro is a productivity accelerator designed to drive the business forward, delivering solutions to commercial customers of all sizes.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Frick
Interim Head
Recent News
2025-10-04
2025-10-01
Company data provided by crunchbase