Reston Hospital · 8 hours ago
Administrative Care Tech
Reston, VA
Full-time
Onsite
Entry Level
1+ years expReston Hospital Center is dedicated to providing high-quality healthcare services and is seeking an Administrative Care Tech to support patient-centered care. The role involves performing clerical and patient-related services, assisting nursing staff, and ensuring a clean and safe environment for patients.
Health CareHospitalMedicalMedical Device
Responsibilities
Greets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed
Promotes and displays a positive, customer-oriented demeanor
Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts
Disassembles and files charts after discharge
Maintains patient confidentiality at all times
Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality
Exercises good judgment and discretion in all communications and escalates issues as appropriate
Fosters positive first impression by ensuring waiting area and work area is tidy, organized, and safe for visitors, patients and family members
Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems
Orders and re-stocks office and other unit supplies as needed
Performs minor office equipment repairs and upkeep
Serves as a communication liaison between unit and other hospital departments
Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse
Obtains and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information as outlined by policy
Documents observations, interactions, patient responses to performed activities, and any physical or behavioral changes at time of occurrence
Reports observations of individual patients to the RN/Team Leader
Assists with mobility by regular turning and positioning, dangling, and ambulating patients
Assists with use of walkers, crutches, canes, and wheelchairs
Transfers patients to and from other units, departments, or entities
Assists with discharges. Demonstrates proper body mechanics
Provides or assists with care, including non-sterile dressing changes, skin protection, application of heat or ice, venous compression devices, oral suctioning, specimen collection, enema, catheterization and indwelling urinary catheter removal, drain maintenance, basic wound care, and other tasks supported by policy and regulations
Retrieves supplies from pharmacy, storage room, or tube systems and delivers as permitted by regulation and hospital policy
Assists with patient preparation for surgery or other procedures
Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination
Changes bed linens as needed
Performs hourly rounding and responds promptly to call lights and patient requests
Strives to anticipate patient needs and resolve them proactively
Follows patient and employee safety/security policies and protocols, including hand hygiene, use of universal precautions, use of personal protective equipment, and adherence to isolation procedures
Prepares and maintains clean, hazard-free patient rooms
Empties trash and removes soiled linens
Assists with post-mortem care
Assists in the setup, removal, and cleaning of equipment. Identifies malfunctioning equipment and initiates repairs
Serves as Monitor/Telemetry Tech for the unit as needed
Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service
Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions
Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications
Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc
Participates as an active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues
Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures
Assists with orientation of new personnel as directed. Serves as a positive role model and resource for peers
Willingly shares knowledge/expertise and assists co-workers
Fosters teamwork and contributes to achievement of team goals
Participates and provides input in staff meetings
Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served
Participates in hospital or departmental performance improvement activities
Takes initiative to increase job knowledge through additional training, cross training skill development and/or continuing education
Monitors unit and individual patient rooms to assess availability of supplies
Restocks to optimum levels as instructed
Utilizes charge system for supplies and equipment
Optimizes use of supplies, equipment and services, ensuring a high level of clinical care at the lowest cost
Actively seeks ways to control costs without compromising patient safety, quality of care, or the services delivered
Performs other duties as assigned
Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
Qualification
Required
High School Diploma, GED, or equivalent
Required Medical Technology Course or other vocational training
Preferred
1+ years of experience in an acute care setting
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
Reston Hospital
Welcome to Reston Hospital Center, a full-service, 231-bed acute care medical and surgical hospital serving residents in Reston and the growing Northern Virginia region.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Whitney Fenyak
Chief Operating Officer
Gail Owens
CWON
Recent News
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