Director of Compliance & Payment Operations jobs in United States
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Conversion Capital · 17 hours ago

Director of Compliance & Payment Operations

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$180K/yr - $210K/yr
date10+ years exp

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. They are seeking a Director of Compliance & Payment Operations to build the infrastructure for payment solutions, manage vendor relationships, and ensure compliance with payment regulations while driving operational excellence and growth.

Financial ServicesInformation Technology

Responsibilities

Own Banking & Payments Compliance
Build and maintain Qualia’s banking & payments compliance management infrastructure—governance, policies, procedures, training, and monitoring
Own partner and vendor relationships—oversight cadence, reporting, examination support, issue resolution, and escalation management
Ensure ongoing compliance with applicable payment regulations (NACHA, Reg E, Reg CC, BSA/AML) and evolve controls as requirements change
Oversee the risk framework for ACH returns, fraud prevention, transaction monitoring, and third-party risk management
Run Excellent Operations & Manage Risk
Build and lead a payment operations function focused on exception handling, returns management, and issue resolution
Establish clear escalation paths and SLAs for payment issues—ensure problems are identified early, triaged quickly, and resolved cleanly
Monitor transaction quality and fraud signals; work cross-functionally to address root causes and reduce operational risk
Drive continuous improvement in operational metrics—return rates, resolution times, and customer impact
Enable Growth
Hire, coach, and lead a lean compliance and payments operations team
Partner with Product and Engineering to embed compliance into new features without slowing velocity
Guide business teams on launching payment solutions with clear guardrails

Qualification

Fintech experienceCompliance leadershipPayments operationsACH knowledgeVendor managementRegulatory oversightCAMS certificationOperational excellenceClear communication

Required

10+ years in fintech or payments, with 5+ years in compliance or operations leadership
Experience managing banking partner relationships and regulatory oversight
Deep knowledge of ACH and wire payment rails, including NACHA Operating Rules and return risk management
Track record building compliance programs and payment operations in high-growth environments

Preferred

Vertical SaaS payments, real estate, or proptech experience
CAMS, CRCM, or similar certifications
JD nice to have

Benefits

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Variety of internal virtual events

Company

Conversion Capital

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Conversion Capital is an asset management firm focused on internet and software investments.
dateFounded in 2012
location
New York, New York, USA
people-size2-10 employees
web-link
http://www.conversioncapital.com

Funding

Current Stage
Early Stage
Total Funding
unknown
2021-10-01Series Unknown

Leadership Team

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Christian Lawless
Founder & Managing Partner
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Erin Collard
Advisor
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