CityVet · 1 day ago
Regional Director of Operations
Dallas (Dallas, TX)
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCityVet is a veterinary clinic organization seeking a Regional Director of Operations (RDO) to lead and develop Market Operations Leaders across a defined region. The RDO will ensure high-performing operational execution while partnering with Regional Medical Leadership to align operational priorities with clinical excellence.
Health CareMedicalPetVeterinary
Responsibilities
Lead, coach, and develop Market Operations Leaders as people leaders, coaches, and communicators
Provide guidance to Market Ops Leaders on coaching, escalation management, and PM development
Ensure consistent execution of operational standards, KPIs, and initiatives
Oversee regional performance in labor management, staffing stability, compliance, team member experience and client experience
Drive successful implementation of enterprise initiatives (e.g., forward booking, recalls, payment solutions, workflow changes)
Support remediation plans for underperforming clinics
Monitor regional KPIs and provide actionable insights to VP of Operations
Partner with Regional Medical Leadership to ensure alignment with LVP’s on strategy and decisions to ensure successful operational execution
Serve as escalation point for operational, staffing, and compliance risks
Qualification
Required
Demonstrated expertise in multi-site healthcare operations leadership
Strong business acumen with advanced capability in financial analysis, labor management, and performance optimization
Exceptional executive communication and stakeholder management skills
Proven ability to lead, coach, and develop operations leaders
Advanced conflict resolution and escalation management skills
Strategic thinker with the ability to translate enterprise priorities into regional execution
High emotional intelligence and professional judgment
Ability to operate independently in a fast-paced, high-accountability environment
Strong alignment with CityVet's mission, values, and partner-centric culture
Willingness to travel up to 75% of the time within the assigned region
Bachelor's degree required
Proven experience leading managers or regional teams
Strong proficiency with operational dashboards, PIMS, and business systems (ezyVet preferred)
Advanced understanding of financial statements and operational KPIs
Deep knowledge of veterinary operations and compliance standards
Preferred
Advanced degree preferred
Preferred 5–10 years of progressive leadership experience in multi-site healthcare operations
Company
CityVet
CityVet offers complete pet care, veterinary services, food supplies as well as wellness and medical services to meet the needs of pets.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Horter
Chief Operating Officer
B
Benjamin Haas
Regional Vice President of Clinical and Partner Success
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