Island Hospitality Management · 14 hours ago
Assistant Front Office Manager
San Diego,CA,US
Full-time
Onsite
Mid LevelIsland Hospitality Management is a company focused on delivering exceptional guest experiences in the hospitality industry. The Assistant Front Office Manager will oversee front desk operations, ensuring guest satisfaction and adherence to brand standards while leading a high-performing team.
HospitalHospitalityHotel
No H1B
Responsibilities
Lead front desk operations in full alignment with Marriott brand standards and service expectations
Drive improvement in GSS and ITR scores through coaching, accountability, and daily service execution
Ensure the hotel is always BSA-ready; proactively address gaps related to service, cleanliness, safety, and compliance
Actively engage with guests to resolve concerns, recover service failures, and protect the guest experience
Supervise, coach, and develop front desk associates to deliver consistent, on-brand service
Create and manage front desk schedules aligned with labor budgets and business forecasts
Ensure proper coverage, shift accountability, and performance standards across all desk shifts
Partner with leadership on recruiting, onboarding, training, performance feedback, and corrective action
Ensure cash handling, financial controls, and audit procedures are followed consistently
Monitor daily arrivals, departures, and room inventory; manage oversold situations and room-type constraints professionally
Coordinate closely with Housekeeping and Engineering to ensure only clean, functional rooms are assigned at check-in
Own gift shop operations, including product availability, pricing discipline, merchandising, and inventory controls
Drive incremental revenue through visibility, associate engagement, and guest communication
Monitor sales trends and partner with leadership to improve profitability
Confidently communicate hotel services, amenities, and local recommendations to enhance the guest stay
Work cross-functionally with all departments to ensure seamless operations and consistent guest messaging
Qualification
Required
Lead front desk operations in full alignment with Marriott brand standards and service expectations
Drive improvement in GSS and ITR scores through coaching, accountability, and daily service execution
Ensure the hotel is always BSA-ready; proactively address gaps related to service, cleanliness, safety, and compliance
Actively engage with guests to resolve concerns, recover service failures, and protect the guest experience
Supervise, coach, and develop front desk associates to deliver consistent, on-brand service
Create and manage front desk schedules aligned with labor budgets and business forecasts
Ensure proper coverage, shift accountability, and performance standards across all desk shifts
Partner with leadership on recruiting, onboarding, training, performance feedback, and corrective action
Ensure cash handling, financial controls, and audit procedures are followed consistently
Monitor daily arrivals, departures, and room inventory; manage oversold situations and room-type constraints professionally
Coordinate closely with Housekeeping and Engineering to ensure only clean, functional rooms are assigned at check-in
Own gift shop operations, including product availability, pricing discipline, merchandising, and inventory controls
Drive incremental revenue through visibility, associate engagement, and guest communication
Monitor sales trends and partner with leadership to improve profitability
Confidently communicate hotel services, amenities, and local recommendations to enhance the guest stay
Work cross-functionally with all departments to ensure seamless operations and consistent guest messaging
Prior hotel front office or supervisory experience preferred
Working knowledge of hotel PMS systems (Marriott experience a plus)
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
Service-driven leader who can coach, hold standards, and lead by example
Calm, professional problem-solver who performs well under pressure
Approachable, guest-focused, and visible on the floor
Valid driver's license preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
Preferred
Prior hotel front office or supervisory experience preferred
Working knowledge of hotel PMS systems (Marriott experience a plus)
Valid driver's license preferred
Benefits
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Company
Island Hospitality Management
Island Hospitality Management is a nationally recognized hotel and outdoor hospitality management company with a proven track record in managing upscale extended stay, select service, and full-service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG.
Founded in 1986
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Forde
President & Chief Operating Officer
Recent News
2024-01-20
Hotel Management
2022-08-03
Company data provided by crunchbase