McGraw Hill · 22 hours ago
Customer Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$28K/yr - $38K/yrMcGraw Hill is a leading educational company that impacts learners and educators worldwide. They are seeking a Customer Support Representative who will provide direct customer service and technical support for McGraw Hill course products and platforms, while also participating in various departmental activities.
E-LearningEdTechEducationPublishing
Responsibilities
Provide direct support, normally by telephone and email, to users of McGraw Hill programs, including instructors, teachers, administrators, students, as well as Sales and Marketing staff of partner companies
Contact customers according to procedures and timetables set by the supervisor in order to work with them regarding the use and effectiveness of these programs and platforms
Assist in departmental activities including research, documentation, and training
Participate in trouble-shooting and testing of McGraw Hill programs; actively contribute to their continuous improvement by providing ideas to Product Development based on customer feedback
Observe and support departmental and company-wide standards for conduct, communication and record keeping
Develop and maintain a high level of knowledge about all aspects of McGraw Hill programs and platforms
Cooperate flexibly with other departments in McGraw Hill, contributing time and skills to satisfy a range of needs
Qualification
Required
High School Diploma or equivalent required
Familiarity with PC and Macintosh computer operating systems and applications
Excellent verbal communications and writing skills required
Excellent relationship management skills, high level of professionalism, maturity and enthusiasm
Preferred
Associate's or BA degree
Customer or technical support experience
Proficiency in basic mathematics
Technical (IT), network administration, and/or programming experience
Strong presentation skills and prior training experience
Benefits
A full range of medical and/or other benefits may be provided, depending on the position offered.
Company
McGraw Hill
We are a leading global education company that partners with millions of educators, learners and professionals around the world.
Founded in 1888
1001-5000 employees
H1B Sponsorship
McGraw Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (13)
2023 (23)
2022 (37)
2021 (27)
2020 (28)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-07-24IPO
2021-09-30Private Equity
2021-06-15Acquired
Leadership Team
Lloyd G. Waterhouse
CEO & President
Simon Allen
President & CEO
Recent News
2026-01-13
MarketScreener
2026-01-06
Company data provided by crunchbase