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E*TRADE from Morgan Stanley · 20 hours ago

Crypto Trade Support Associate

South Jordan, Utah, United States of America

Full-time

Onsite

Entry Level

1+ years exp

E*TRADE from Morgan Stanley is seeking a Crypto Trade Support Associate to join their Capital Markets - Core Processing team. The role involves managing the post trade lifecycle for crypto transactions, ensuring client satisfaction, and maintaining operational controls.

BankingFinanceFinancial Services

Responsibilities

Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations

Maintain accurate booking and audit trails in line with WM Operations standards

Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues

Perform daily reconciliations between Zero Hash and E*TRADE systems, investigating and resolving discrepancies promptly

Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation

Act as liaison with internal teams and vendor partners for complex inquiries and operational issues

Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements

Support business continuity activities and confirm operational readiness during BCP events

Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions

Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled

Qualification

Trade Support experienceAnalytical skillsExcel proficiencyBlockchain knowledgeSalesforce experienceClear communicationTeam collaboration

Required

Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience

1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities)

Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure

Clear written/verbal communication; comfort engaging cross functional teams and documenting outcomes

Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting

Preferred

Exposure to blockchain/on chain transactions, custody/wallet concepts, and crypto data structures

Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus)

Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support)

Benefits

Some of the most attractive and comprehensive employee benefits and perks in the industry

Company

E*TRADE from Morgan Stanley

E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.

Founded in 1982

Arlington, Virginia, USA

1001-5000 employees

https://us.etrade.com/home

Funding

Current Stage

Public Company

Total Funding

unknown

2020-02-20Acquired

1996-08-16IPO

Leadership Team

Julia Miller

Executive Director, Creative Services

Recent News

EQUINITI

Patricia Landry Commissioned as Director of Customer Success at EQ

2025-11-07

TradingView

Key facts: Morgan Stanley shares rise 4.7%; equity revenue up 80%; E*Trade trades up 24%

2025-10-19

Decrypt

Citi Plans to Launch Crypto Custody Services in 2026: CNBC

2025-10-14

Company data provided by crunchbase