Molly Maid USA · 15 hours ago
Customer Service Representative/Field Support
Skokie, IL
Full-time
Onsite
Entry Level
$17/hr - $20/hr
2+ years expMolly Maid is a growing company seeking a Customer Service Representative/Field Support to join their team in Skokie, IL. The role involves managing customer interactions, providing field support, and ensuring customer satisfaction through various communication channels.
Home Services
Responsibilities
Growing and retaining customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
Communicate with customers in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win
Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team
Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
Perform onsite customer estimates - Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates
Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows
Performing quality checks - Use our proven checklist to ensure our cleaning staff uphold our Molly Maid standard
Preparation and launch of field staff in the morning for their scheduled cleans
Plan and manage daily route schedule
Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows
Qualification
Required
Bilingual English/Spanish is required
Minimum 2 years customer service experience required
Legally authorized to work in the United States
Complete a background check
Valid Driver's License
You are available to work Monday through Friday, 8:00am to 4:30pm
You feel energized when talking with customers over the phone
You can ‘work with anyone' and get along well with different types of people
You take pride in your attention to detail and a job well done
You are comfortable with a computer and technology
You have strong interpersonal, oral and written communication skills
You are reliable and self-motivated
You can multi-task, prioritize, and manage time effectively
Preferred
Prior cleaning, sales, or supervisory experience highly preferred
Benefits
Paid Time Off (PTO) and Holiday Pay (after 90-day probationary period)
A COMPANY CAR during the workday so you don’t have to put miles on yours (gas and insurance included)
Branded and comfortable clothing
A stable and consistent working schedule
Advancement opportunities – we promote from within!
A fun culture where success is celebrated as a team
Company
Molly Maid USA
Trusted, Professional, Residential Maid Service Having a clean, comfortable home is important.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-12Acquired
Recent News
2025-08-13
2025-05-01
Company data provided by crunchbase