Memorial Hermann Health System · 7 hours ago
Supplemental Desktop Solutions Specialist - Central Staffing
Houston, TX
Full-time
Onsite
Entry Level
2+ years expMemorial Hermann Health System is dedicated to delivering high quality, efficient care while creating exceptional experiences for every member of the community. The position is responsible for providing end user support for computer hardware, software, printers, and network connectivity issues and requests.
Health CareNon Profit
Responsibilities
Provides solutions to end user hardware, software and connectivity issues by using troubleshooting and technical skills
Utilizes software tools to automate the installation of OS images and application software
Coordinates walk-throughs with vendors to determine cabling and other IS related needs
Knowledgeable of all MH facilities for on-call purposes
Reports deployment of spare equipment to Senior or Lead Desktop Solutions Specialist and coordinates the repair of broken equipment when placed out of service
Maintains accurate information/data regarding end user issues within the tracking system and updates asset information/data when equipment is moved, added or changed
Ensures that all information systems products and services meet minimum corporate standards and end user requirements
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned
Qualification
Required
Associates Degree or two (2) years of Information Technology field experience
Excellent communication, interpersonal and customer service skills
Demonstrated working knowledge of client applications, deployment tools for operating system images, Microsoft operating systems and computer hardware
Ability to identify, diagnose and resolve problems
Ability to lift 50lbs
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
10001+ employees
H1B Sponsorship
Memorial Hermann Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (11)
2022 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
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