Zillow · 2 hours ago
Manager, Trailing Documents
California, United States
Full-time
Onsite
Senior Level
$128K/yr - $205K/yr
7+ years expZillow is a leading real estate platform in the U.S., and they are seeking a Manager for their Trailing Documents team. The role involves leading the team responsible for securing, reviewing, and delivering final mortgage documents while ensuring compliance with investor and agency requirements.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Act as the primary business owner for trailing‑document and final‑recording related obligations across investor, agency, correspondent, warehouse, and servicing contracts, in partnership with Capital Markets and Legal
Provide leadership, direction, and performance management for a frontline team (and/or team leads), setting clear goals, inspecting execution quality, and ensuring predictable delivery at scale
Recruit, onboard, develop, and retain talent, fostering a high‑performance culture of accountability, data‑driven decision‑making, and continuous improvement
Own the operating model, staffing plan, and SLAs for Trailing Documents, including capacity planning, workload allocation, and prioritization to support loan sale timelines and investor expectations
Lead the team through change management related to new investors, products, states, recording requirements, technologies, and regulatory updates
Review and provide business sign‑off on contract language related to final documents (e.g., delivery timelines, acceptable document forms, cure frameworks, remedies, fees/penalties, exception processes), ensuring terms are operationally feasible and aligned with economic targets
Proactively identify, quantify, and mitigate risks that could lead to contract breaches, repurchases, price adjustments, or S&D (scratch & dent) designations tied to missing, late, or defective final documents
Serve as an escalation and decision‑maker for the most complex or nuanced trailing‑doc scenarios, applying strong judgment to balance risk, economics, and customer experience
Develop, document, and maintain team procedures, job aids, checklists, and escalation paths (including edge cases such as unique jurisdictional recording requirements, chain‑of‑title issues, and investor guideline conflicts)
Drive cross‑functional collaboration with Closing, Post‑Closing, Servicing, Capital Markets, and external partners (title companies, county recorders, investors/custodians) to resolve deficiencies and exceptions and establish new processes and procedures
Own and continuously improve the end‑to‑end process for obtaining, reviewing, tracking, curing, and delivering final documents—from funding through final investor/agency/servicer acceptance
Lead audits, QC reviews, and regulatory examinations related to final documents and recording; provide thorough documentation, responses, and durable action plans
Partner with Credit, Compliance, and Capital Markets to interpret credit policy, agency/investor guides, and market changes; translate them into clear operational procedures, job aids, and controls
Collaborate with Product, Tech, and Data teams to prioritize and implement technology solutions (e.g., LOS/efolder enhancements, automation, workflow tools, imaging/indexing solutions) that improve accuracy, speed, and transparency across the trailing‑doc and loan sale lifecycle
Analyze data and trends to identify process gaps, implement best practices, and drive continuous improvement initiatives
Qualification
Required
Experienced mortgage and capital markets operator with 7+ years in mortgage operations, post‑closing, capital markets, or related roles; 3+ years in a people‑leadership role managing teams that impact loan sale execution and/or investor relationships
Strong knowledge of mortgage credit policy and capital markets mechanics, including how documentation, collateral, and recording outcomes interact with investor/agency requirements
Strong understanding of investor/agency guidelines and contracts (e.g., Fannie Mae, Freddie Mac, FHA, VA, Ginnie Mae, whole loan aggregators, servicing buyers), particularly clauses related to final documentation, recording, and defect frameworks
Demonstrated ability to review, interpret, and provide business sign‑off on contractual terms, partnering effectively with Capital Markets, Legal, Compliance, and Risk to align obligations with operational capabilities
Proven track record of preserving unit economics by reducing defects, avoiding contractual breaches, and shortening the time from funding/allocation to final purchase
Excellent stakeholder management and influence skills, with experience driving action and alignment across internal and external stakeholders
Proficient with loan origination systems (e.g., Encompass), document management/imaging platforms, and productivity tools (e.g., Excel, Sheets, SQL/BI tools a plus)
A culture carrier who models Zillow's values, communicates clearly, and creates an inclusive environment where team members are empowered to raise risks, propose improvements, and own outcomes
Ability to thrive in a fast-paced environment, handle pressure, and meet deadlines
Excellent written and verbal communication skills
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase