Energy Transfer · 20 hours ago
IT Service Desk Technician
DALLAS, Texas, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expEnergy Transfer is a leading energy infrastructure and fuel distribution company. They are seeking an IT Service Desk Technician to provide Point of Sale support for all retail locations and partners, ensuring customer issues are resolved efficiently.
EnergyOil and GasRenewable Energy
Responsibilities
Troubleshoot customer issues relating to various hardware and software packages using pertinent questions, remote troubleshooting and walking customers through problem solving process
Respond to queries by phone, email or ticketing system
Ensure accuracy and completeness of logged ticket information to support reporting and escalations
Escalate to and work with onsite vendors as required to resolve issues
Follow up with customers to verify issues have been resolved
Work to resolve tickets within established SLA’s
Assist with software patch deployment projects and monitoring
Submit KB articles for issue resolution and software support to team leads
Provide positive customer support experience
Provide after-hours support on a rotational basis
Qualification
Required
0-2 years of experience in IT, Windows based desktop and/or POS (Point of Sale) support
Experience with ticket tracking systems and meeting ticket resolution SLAs
Experience with Local Area Networks, Wide Area Networks
Experience resolving standard Windows desktop issues, and basic understanding of PC and POS networking
This position requires strong customer service, written, and verbal communication skills
Preferred
Experience supporting POS (Radiant, VeriFone, Fiscal, Passport, etc.) in a c-store environment would be helpful, but not required
Experience with desktop support tools and the ability to quickly learn new tools and technologies
Company
Energy Transfer
Energy Transfer LP (NYSE: ET) owns and operates one of the largest and most diversified portfolios of energy assets in the United States, with more than 125,000 miles of pipeline and associated energy infrastructure.
10001+ employees
H1B Sponsorship
Energy Transfer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (15)
2023 (7)
2022 (3)
2021 (4)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$20.24BKey Investors
Stephens Group
2026-01-12Post Ipo Debt· $3B
2025-08-11Post Ipo Debt· $2B
2025-02-18Post Ipo Debt· $3B
Leadership Team
T
Thomas Long
Co-Chief Executive Officer
L
Leanne Campbell
Vice President Legal
Recent News
2026-01-13
2026-01-13
2026-01-06
Company data provided by crunchbase