SoFi · 11 hours ago
Associate Manager, Fraud Prevention and Detection, Money
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
$80K/yr - $150K/yr
2+ years expSoFi is a next-generation financial services company and national bank focused on innovative, mobile-first technology. The Associate Manager, Fraud Prevention & Detection is responsible for managing the Fraud Prevention & Detection Specialists, developing and implementing strategies to identify and mitigate fraudulent activities within member accounts.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Manage day-to-day operation and administration activities of the Fraud Prevention & Detection Specialist according to established procedures and timeframes
Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity
Create, develop, and lead a team of fraud prevention agents that review transaction alerts, KYC onboarding tasks, lending applications, and ad hoc assignments from Risk or Escalations teams
Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity
Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity
Conduct team meetings to enhance teamwork ensuring good staff morale
Knowledge of Risk strategies and create an open communication forum to iterate policies
Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified
Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
Handle any special projects as assigned by management
Qualification
Required
2+ years of fraud prevention and detection experience in the banking, financial services, or other related industries required
Proven experience in call center customer service
Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules
Working knowledge of bank operations, fraud industry trends & best practices, and federal and state banking regulations
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Excellent critical thinking and problem-solving skills
A detail-oriented and process-oriented approach
Preferred
1+ years of people management experience is highly preferred
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-22
2026-01-20
The Motley Fool
2026-01-17
Company data provided by crunchbase