Ziosk · 11 hours ago
Client Director
Plano, TX
Full-time
Onsite
Director/Executive
10+ years expZiosk is a leading provider of pay-at-the-table solutions for the restaurant industry, focused on enhancing guest experiences. The Client Director will oversee the customer success strategy, managing the post-sale lifecycle to drive client satisfaction and revenue growth while leading a high-performing team.
LifestyleRestaurants
No H1B
Hiring Manager
Bianca Convento
Responsibilities
Define and lead the customer success and account management strategy
Build and manage a high-performing team of client-facing professionals (directly and indirectly)
Foster strong relationships with key clients to ensure satisfaction and long-term value
Partner with Sales and Product to support renewals, expansions, and customer feedback loops
Track and improve KPIs such as retention, growth, and customer health
Act as a strategic advisor to key restaurant groups and enterprise clients
Ability to create and execute long-term, customer-specific account plans aligned with both client goals and company growth targets
Proven ability to identify and capitalize on revenue opportunities within existing accounts
Understanding client objectives and ensuring the SaaS solution delivers measurable value and outcomes
Skilled in setting clear KPIs and targets for accounts and driving accountability
Collaborating with product, engineering, operations, and sales to align efforts around client needs, growth opportunities, and renewals
Building trust-based relationships with senior stakeholders (VP/C-level) within client organizations
Ability to communicate complex value propositions and influence both internal and client-side stakeholders
Managing revenue forecasts, budgeting, and reporting for existing accounts
Designing and improving client management processes for scale, efficiency, customer satisfaction and revenue expansion
Oversight of onboarding, adoption, renewal, and expansion stages across client portfolio
Qualification
Required
Experience working with POS integrations, loyalty programs, online ordering, and restaurant analytics tools
Familiarity with change management and enterprise onboarding best practices
10+ years of experience in customer success, client services, or account management, ideally in SaaS or restaurant/hospitality technology
Exceptional communication, presentation, and relationship-building skills
Ability to thrive in a fast-paced, growth-stage environment
Proven track record of exceeding quotas
Experience at selling complex solutions to organizations
Exceptional influencing and problem-solving skills
Strong contract negotiation and contract management skills
Preferred
SaaS Industry Knowledge: Understanding SaaS business models, metrics and trends in enterprise restaurant technology
Technical & Product Fluency: Ability to understand the platform capabilities to drive strategic conversations and discovery with clients to reinforce and create customer value and product positioning
Benefits
Competitive benefits and compensation
Company
Ziosk
Ziosk provides technology solutions for the restaurant industry
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rhonda Levene
CEO and Board Member
Jacob Feinstein
Chief Technology Officer
Recent News
2025-08-13
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