Symphony Talent · 6 hours ago
Client Success Manager - (US-Remote)
United States
Full-time
Remote
Senior Level
5+ years expSymphony Talent is a company focused on connecting and inspiring people for transformative job opportunities. They are seeking a highly motivated Client Success Manager to manage enterprise clients, develop Client Success Plans, and drive high client satisfaction through strategic relationships and effective use of their recruitment marketing and HR tech solutions.
AdvertisingConsultingCRMHuman ResourcesInformation TechnologyMarketingSoftware
No H1B
Responsibilities
Directly manage a book of business of enterprise clients, delivering recruitment marketing and HR tech strategies to ensure high product adoption, customer advocacy and renewal
Develop and execute Client Success Plans for assigned accounts, using domain/technical knowledge of Symphony Talent’s software and solutions to solve your clients goals and challenges
Build trusting and strategic relationships with clients and internal team members to ensure goals/challenges are achieved through our products and services; driving high client satisfaction and account success
Lead discussions with clients relative to specific projects, including campaign goals, target audiences, KPIs, outcomes, and next steps
Own contract renewals, including leading all pricing conversations
Collaborate with cross-functional resources, like a Strategic Growth Manager (Sales), to manage a wide range of marketing tactics including career websites and landing pages, digital and traditional media, all forms of content marketing, CRM, and analytics
Deliver and report on data-driven success metrics by analyzing data and adoption surrounding channel strategies, talent community growth and behavior, CRM user performance, to enhance and improve client presence and adoption. Present performance data and concepts at various levels of client organization
Continuously look for opportunities to optimize margins for work done on behalf of clients; ensuring the right balance of costs against revenue
Manage renewal risk, forecast and account updates weekly to ensure accuracy and visibility to leadership
Qualification
Required
Minimum 5+ years of client success management, account management and/or marketing experience; Experience in client Success, account manager or professional services with a SaaS organization and industry knowledge in Recruitment/Talent Marketing or HR technology/Recruiting technology is highly preferred
Ability to understand and identify client issues/challenges and to formulate, execute, and optimize strategies and solutions
Strong project management and organizational skills, with the ability to effectively manage multi priorities simultaneously
Experience working with programmatic media technologies, CRM, and base knowledge of digital media ROI data reporting & analysis
Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally, and with key stakeholders and clients (VP and above)
Ability to read, analyze and take action on relevant performance and usage data
Demonstrates initiative and a continuous learning mindset, unafraid to tackle complex problems
Benefits
Competitive compensation
Unlimited PTO
Cell phone allowance
Great benefits package, including a 401(k) plan
Paid child leave
Well being offerings
Learning & growth programs
Open, collaborative culture
Company
Symphony Talent
Symphony Talent is a global leader in employer brand and candidate experience solutions for some of the world's leading brands.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kermit S Randa
CEO & Board Member
Recent News
Morningstar.com
2025-12-10
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2025-09-30
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