Canon Business Process Services · 2 hours ago
Customer Service Specialist
Upper Darby, PA
Full-time
Onsite
Entry, Mid Level
2+ years expCanon Business Process Services, Inc. is focused on providing effective customer service solutions, and they are seeking a Customer Service Specialist to manage customer calls and emails. The role involves resolving issues, escalating when necessary, and optimizing processes related to inventory management.
ConsultingOutsourcingPrintingSupply Chain Management
Responsibilities
Responsibilities depend on assigned level (I, II) and business needs
Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
Escalates call in accordance with department procedures
Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
Other duties as assigned
Qualification
Required
High School diploma
Experience working in materials distribution or logistics required. Experience working in healthcare desired
Minimum 2 – 5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
Benefits
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Company
Canon Business Process Services
Canon Business Process Services offers an array of services ranging from BPO, consulting, mail to print and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Kowalczuk
Chairman/CEO at Canon Business Process Services
Ana Choi
Senior Human Resources Business Partner
Recent News
Canon Business Process Services
2025-04-15
GlobeNewswire News Room
2025-02-20
www.tradingview.com
2024-04-07
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