ChatGPT Jobs · 18 hours ago
Sr Manager, Professional Services
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$0/yr - $220K/yr
6+ years expStack Overflow is one of the most popular websites in the world, focused on increasing productivity and protecting institutional knowledge. They are seeking a Senior Manager for Professional Services to scale a high-margin business line, lead delivery teams, and build operational foundations to drive customer retention and strategic partnerships.
Computer Software
Responsibilities
Run the weekly and monthly operating rhythm across Community Services (Launch, Management, Monitoring) and Technical Services (MCP integrations, API implementations, custom prompt engineering)
Set utilization targets, conduct quality reviews, and ensure on-time, on-budget delivery while maintaining the margins that make Professional Services economically viable
Directly manage the Lead Community Delivery Manager (CDM) and the Forward Deployed Engineering (FDE) team
As volume grows, make the case for additional headcount, define roles, and build the bench
Coach on delivery methodology, customer communication, and commercial awareness
Lead the evolution of the services portfolio in partnership with Solutions Consulting leadership
Work directly with customers and Sales Engineering to scope engagements, translating customer problems into SOWs that protect margin while remaining sellable
Expect significant field time during sales cycles. This role writes the SOWs, not just the templates, and also delivers C-suite level presentations and success roadmaps
Build the enablement materials (deal qualification criteria, pricing guidance, renewal playbooks) that help Sales and Customer Success sell services confidently
Track revenue, utilization, and margin weekly; flag variance early and recommend adjustments
Near-term priorities include codifying additional fixed-scope Technical Services offerings and piloting the next wave of Agentic AI services
Qualification
Required
Six to ten years in professional services, customer success, or consulting delivery roles within B2B SaaS, with at least three to six years managing individual contributors or leads
Demonstrated experience launching or significantly iterating service offerings, you've built playbooks, and optimized for sales and delivery effectiveness
Hands-on scoping experience and executive presence; you've sat across from customers, qualified requirements, written SOWs, and presented success roadmaps to the C-Suite
Financial literacy to build utilization models, understand margin dynamics, and read a services P&L
Executive communication skills; you'll join C-level QBRs and need to hold the room
Experience in developer tools, knowledge management, or platform/API products where the buyer is technical
Background in environments where services had to prove ROI to justify existence (PE-backed, high-growth SaaS, or turnaround situations)
Familiarity with MCP, RAG architectures, or enterprise AI deployment. You don't need to code, but you need technical credibility
Benefits
Medical
Life
PTO
Generous paid vacation
Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
Equity for all employees at all levels
Industry-leading health benefits that are applicable per country of residence for all our full-time employees
Company-paid Life Insurance
Home Internet stipend
Professional allocation for your growth and development
One-time allowance to assist with your home office setup
Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase