GoodLeap · 10 hours ago
IT Support Specialist, Tier II
Roseville, CA - HQ
Full-time
Onsite
Mid Level
$25/hr - $31/hr
3+ years expGoodLeap is a technology company focused on delivering sustainable solutions through innovative financing and software products. The IT Support Specialist will be responsible for providing tier II technical support, troubleshooting issues, and guiding employees in the use of IT systems and applications.
Financial Services
Responsibilities
Provide assistance for items escalated to level 2 help desk support
Answer staff questions about all company-supported hardware and software
Provide creative solutions for difficult, complex ongoing problems
Document problems, resolutions, and activities for future reference
Identify, analyze, and provide preventative solutions for problematic trends
Recommend improvements to IT operations and processes
Apply knowledge of enterprise-level, IT best practices
Automate to improve quality and reduce overhead
Provide technical training and new hire orientations as required
Participate in projects, tasks, and responsibilities including emergencies
Perform hardware and software installations
Maintain inventory by placing orders and tracking hardware and software
"Own" IT by having pride in your high-quality work
Display absolute integrity and discretion in performing support responsibilities
Other duties as assigned
Qualification
Required
Good interpersonal skills, including the ability to clearly communicate with less technical individuals
Solid knowledge of general office software: Windows 10, 11, MS Office, etc
Knowledge of company-supported applications such as Office 365, Exchange, Active Directory, DNS, and virtual machines
Experience with desktop hardware, software applications, operating systems, and LAN connectivity
Ability to learn and support new software
3-5 years of professional experience
Preferred
Experience with Office 365 integration is a plus!
Microsoft certifications are desired, but not required
Company
GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
501-1000 employees
H1B Sponsorship
GoodLeap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (6)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Hayes Barnard
Founder, Chairman and CEO
John Shrewsberry
Chief Financial Officer
Company data provided by crunchbase