General Dynamics Information Technology · 17 hours ago
Help Desk Shift Manager - Top Secret clearance
Washington, DC
Full-time
Onsite
Mid, Senior Level
$108K/yr - $126K/yr
2+ years expGeneral Dynamics Information Technology (GDIT) is a global technology and professional services company delivering consulting, technology, and mission services to major U.S. government agencies. The Help Desk Shift Manager provides world-class IT support to federal clients, acting as the first point of contact and managing a team to resolve IT issues efficiently.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supervise / Manage a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems
Supervises assigned technical support staff in support of networked and stand-alone computer users and systems
Plan, priorities, and schedule help desk activities to ensure maximum issue resolutions in minimum time
Develop and train help desk staff
Analyze help desk activities and develop tools and process improvements to optimize service
Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Qualification
Required
Top Secret/SCI clearance level must currently possess
Top Secret/SCI clearance level must be able to obtain
2 + years of related experience
US Citizenship Required
Help Desk Support
Help Desk Systems (Inactive)
IT Help Desk
Active Top Secret with SCI Eligibility
CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
Must be able to pass a basic English Language assessment test
Preferred
BA/BS (or equivalent experience)
5+ years of experience
BS/BA Highly Desired
Benefits
Flexible work schedule
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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