American Dream · 3 hours ago
Learning Ambassador (Customer Service Associate) @ Sesame Street Learn & Play
East Rutherford, NJ
Full-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expAmerican Dream is committed to creating a positive learning environment, and they are seeking a Learning Ambassador to enhance the guest experience at Sesame Street Learn & Play. The role involves greeting visitors, assisting with ticket purchases, resolving inquiries, and ensuring a safe and enjoyable experience for all guests.
Amusement Park and ArcadeFood and BeverageLeisure
Responsibilities
Greeting visitors with a warm and friendly demeanor
Walk guests through the various areas, providing information about the various learning experiences and different rooms of the attraction
Assist visitors with ticket purchases and provide guidance on admission procedures and all the options that are available to them
Resole customer inquiries, concerns or issues in a professional, timely manner
Monitor and manage visitor flow to ensure a safe and enjoyable environment and experience for all guests
Assist in crowd control during peak times or special events to ensure a positive guest experience
Train and maintain detailed knowledge of the various learning stations and experiences within the attraction and inform guests about the benefits of each learning station
Collaborate with other team members to optimize visitor traffic
May perform other duties assigned in other work areas as needed
Guide guests to the exit or provide other instructions and/or assistance in case of emergency
Provide guests with quick and efficient check out experience in the retail gift shop, also assisting with stock checks and inventory
Qualification
Required
A background in working with children, either in a prior attraction, experience, or in some sort of educational setting, like a school or daycare
Minimum of 2-3 years of experience in a retail or attraction setting
Strong leadership, communication and organizational skills
Passion for education and creating impactful learning experiences
Stand/move about – frequently, about 90% of the time
Perform repetitive motion, like using scanning devices or handing our items to guests
Lift/Carry up to 20 pounds
Kneel and bend – periodically, about 10% of the time
Company
American Dream
American Dream provides entertainment, theme park, performing arts theater, retail, food and specialty shop.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Connor McMullin
Manager of Partnerships & Sponsorships
Jennifer McGreevy
Human Resources Business Partner
Recent News
2025-10-21
Company data provided by crunchbase