NEOGOV · 12 hours ago
Information Technology Services Specialist III
Forest Grove, OR
Full-time
Onsite
Senior Level
$75K/yr - $91K/yr
5+ years expNEOGOV is seeking an experienced Information Technology Services Specialist III to join the City of Forest Grove’s Information Technology Division. This role involves providing advanced technical customer service related to computer hardware and software, as well as troubleshooting and maintaining various IT systems and devices.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides advanced technical support to the City’s information technology program, including desktop, hardware, software, network connections, devices and equipment
Installs, maintains, and troubleshoots operational issues related to networked computers, printers, and other devices
Troubleshoots loading of operating systems, drivers, and applications on networked devices including personal computers
Adheres to standards for configuration and resource management consistent with defined best practices and mandates related to security and compliance
Serve as liaison for research, troubleshooting, and resolution of issues relating to information technology; provide technical support and information to vendors, outside consultants, and contractors
Serves as a technical resource for maintaining, enhancing, and upgrading the department's current and long-term computer system operations
Researches, evaluates, and purchases computer equipment and supplies
Orders and maintains inventory, tracks and receives a variety of computer systems and telecommunications equipment, software applications supply, training materials, and related needs adhering to established purchasing policies
Represents the department at conferences on specialized topics, meetings with appropriate vendors, and reviews publications and industry documentation to become and remain current on principles, practices, and new developments in assigned work areas
Coordinates with contracted vendors to resolve problems with system applications, servers, network support, and voice communications
Assists in training and advising subordinate staff on effective operating procedures
Enforces information technology operational policies and procedures
Assists in maintenance of data integrity with backup, archive, and recovery processes and assists with implementing and maintaining procedures for disaster recovery
Advises the IT Team on support process improvements that enhance service quality and user satisfaction and advises leadership on lifecycle and budgeting of client services hardware and software solutions
Works with the IT Team to design (as assigned), implement, and maintain sustainable IT managed services
Develops and modifies user accounts within domain structure and troubleshoots user account problems
Tracks and monitors service efforts and implements work plan requests in relation to the capacity and limitations of computer hardware, operating time, and available personnel
Ensures supervisor and other parties involved are apprised of work progress including present and potential work problems and makes suggestions for new or more effective ways to address customer service issues
Communicates and interfaces with end users; instructs end users concerning computer systems and software applications in a clear and timely manner
Contribute to a positive work environment
Maintain regular, predictable attendance and punctuality
Perform other directly related duties consistent with the role and function of the classification
Qualification
Required
Associate degree in computer science or closely related field of study AND three (3) years of experience providing computer hardware and software support
Bachelor's degree in computer science or closely related field of study AND one (1) year of experience providing computer hardware and software support
In lieu of a degree, candidates must have a minimum of five (5) years of experience providing computer hardware and software support
Possession of an appropriate, valid driver's license
Possession of or ability to obtain within 3 months of appointment: Criminal Justice Information Systems (CJIS) certification
Must be able to pass an extensive background investigation
Benefits
Health Insurance
Group Life Insurance
Long Term Disability
Section 125 Plans
HRA VEBA (Voluntary Employees' Beneficiary Association)
PERS Retirement
Vacation Leave
Sick Leave
Holiday Leave
Wellness Plan
Employee Assistance Program
Education and Training
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase