Ramp · 7 hours ago
Integrations Expert | Customer Experience
New York, NY
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $165K/yr
2+ years expRamp is a financial operations platform that aims to transform how finance teams operate in the AI era. They are seeking an Integrations Expert to join their Customer Experience team, focusing on ERP and HRIS integrations, where the role involves advanced troubleshooting, customer support, and internal system improvements.
FinanceFinancial ServicesFinTech
Responsibilities
Support Excellence: Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support
Advanced Troubleshooting: Resolve 85–95% of escalated sync/configuration issues without engineering intervention
Systems Leadership: Scope platform gaps, propose architectural fixes, and advocate for system-level improvements in collaboration with Product, Engineering, and Implementation teams
Documentation Ownership: Lead documentation for edge cases and systemic issues—updating playbooks, error indexes, and Guru cards
Enablement & Mentorship: Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools
Roadmap Input: Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization
Qualification
Required
2–4 years of experience supporting ERP/HRIS integrations or working in B2B SaaS customer support/solutions roles
Proven success resolving complex sync/config issues in at least one of the following ERPs: NetSuite, Sage Intacct, QuickBooks (Online/Desktop), or Xero
Proven ability to use customer insights and support data to influence product improvements—you don't just solve problems, you spot patterns, advocate for change, and help make the product better
Strong judgment under ambiguity with the ability to make decisions on the fly and coach others
Comfortable with configuration consoles, admin panels, and cross-system troubleshooting
Excellent written and verbal communication—able to explain system behavior to both technical and non-technical audiences
Comfort with using support tooling (Zendesk, Salesforce, or equivalent) and working cross-functionally with Product, Sales, and Engineering teams
Basic familiarity with APIs, file formats (e.g., CSV, JSON), and accounting software integrations
Curiosity, adaptability, and a customer-first mindset
Willingness to lead customer-facing calls and drive action in cross-functional settings
Preferred
Experience using Zendesk (macros, triggers, custom objects)
Familiarity with SQL or interpreting JSON/API payloads
Background in FinTech, accounting, or HR software environments
Prior enablement or technical training experience
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
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2026-01-23
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2026-01-22
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