Rockland Trust · 11 hours ago
Training Specialist I
Boston, MA
Full-time
Hybrid
New Grad, Entry LevelRockland Trust is seeking a Training Specialist I to facilitate operations and sales classes for their Branch and Call Center staff. The role involves preparing training materials, conducting classes, and evaluating employee performance to enhance learning and development within the organization.
Payments
Responsibilities
Facilitation of Retail Learning & Development classes by guiding participants through Rockland Trust procedures
Facilitate training on Rockland Trust customer service standards and sales philosophy
Prepare virtual and in person classrooms for incoming participants
Prepare all training materials needed for each class
Make recommendations to the Training Managers regarding updates and new ideas to classroom training content
Ability to facilitate both virtual and in person classes at various locations throughout the Rockland Trust footprint
Evaluate employees’ skills and performance quality
Assist the Retail Learning & Development Training Team with administrative tasks and projects as needed
Qualification
Required
Ideal candidate will possess training experience or relevant banking experience
Confidence in delivering engaging presentations to audiences of various sizes and experience
Strong commitment to customer service
Effective interpersonal, verbal, and written communication skills
Ability to lead groups through discussions and practice activities while providing professional feedback
Ability to motivate others by maintaining a high level of energy and patience with a positive outlook
Ability to work in a fast-paced environment
Demonstrates a focused, organized, systematic approach to accomplishing tasks and goals
Sound computer and technology skills, including Microsoft office suite and workplace video conferencing software
Strong interpersonal skills to work with trainees and internal team members
Ability to travel to multiple training locations throughout the Rockland Trust footprint
Benefits
Health Insurance
Dental Insurance
A 401K and DC Plan for your retirement
LTD & Life Insurance
Day Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award winning Wellness program
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
Founded in 1907
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
Company data provided by crunchbase