Alliance Safety Council · 4 hours ago
MSR Level 1- PT
Baton Rouge, LA
Part-time
Onsite
Entry Level
1+ years expAlliance Safety Council is dedicated to providing support and assistance with training products to their clients. They are seeking a Member Service Representative Level I to support the Member Services Department, ensuring proper operation of the CBT lab and assisting students with their training needs.
Environmental ConsultingPublic SafetyTraining
Responsibilities
Be on time and at the assigned post every workday by assigned starting time
Turn on and log on all CBT lab computers to ensure proper operation
Turn on and log onto the database and e-mail. E-mail must be checked twice daily for updates and changes
Open www.gnoiec.com and www.hacsc.com/extranet
Seat students according to CBT Lab Policy (CS-LAB-004)
If a student is registered for courses through another Alliance Safety Council, go to the applicable website and schedule at this time
Monitor the Sterling queue and pass or fail the student's SSV as needed
Print cards for students that pass and instruct those that fail their options
Monitor students in the CBT lab to prevent cheating. Provide assistance as needed (according to the CBT Security Procedure)
Prepare rooms for instructor-led class when necessary
The CBT lab is NEVER to be left unattended when there are students in the CBT lab. Two employees must be in the CBT lab at all times, according to the CBT Lab Security Policy (attached)
Assist instructors when necessary
Assist member companies with issues involving registration or employee training
Assist at the front desk as necessary
The designated lab closer(s) should be prepared to stay until the last student is done testing or until at least 5:30 p.m. when necessary. Should a student still remain at 5:30 p.m. on a normal (no 3rd BOP) business day, ask them to stop testing and reschedule for the following business day
The lab closer(s) is also responsible for making sure all card and ribbon stock is adequate for the following business day
Close CBT lab according to CBT Lab Policy at the end of the day (CS-LAB-007)
Clean work areas daily
Troubleshoot IT issues
Responsible for greeting, in a professional manner, students that are scheduled to receive computer-based training (CBT)
Qualification
Required
Knowledge and understanding of English grammar
Basic computer skills
High school education or equivalent
1-3 years experience in the area of member services
Preferred
Bilingual in Spanish
Company
Alliance Safety Council
Alliance Safety Council focuses on workplace, home and community safety, environmental consulting and training services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathy Blank Trahan, CAE
President/CEO
Alex Arceneaux, Ph.D.
Chief Operating Officer
Recent News
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