Citi · 16 hours ago
Lead Support Engineer for Collaboration Service (Confluence/Jira) - VP
Tampa Florida United States
Full-time
Hybrid
Mid, Senior Level
7+ years expCiti is a leading global bank, and they are seeking a Lead Support Engineer for their Collaboration Service platform, specifically Confluence and Jira. This role involves providing technical support, managing customer expectations, and ensuring infrastructure stability while collaborating with developers to enhance user experience and operational efficiency.
BankingFinanceFinancial Services
Responsibilities
Support lead for Collaboration Service Platform (Confluence/Jira)
Manage customer expectation and communication
Support migration effort from on-premises to SaaS platform
Troubleshoot technical issues & reduce recurring issue using root cause analysis
Proactively monitor and manage infrastructure stability and performance
Upgrade existing product along with Engineering
Adopt new technology that gives competitive advantage to Citigroup Developers
Identify automation opportunity and implement solution to improve operational efficiency and user experience
Adopt AI solution to improve developer experience
Manage infrastructure level risk & compliance issues as per Citi guidelines
Ensure allocation of quality vendor resource for migration effort and project deliverables
Proactively manage and monitor vendor deliverables
Qualification
Required
7+ yrs overall experience in engineering & operations
Must be a self-starter, effective listener & excellent communicator, problem solver and team player
Experience in providing technical support for globally distributed & complex service platform
Experience in software deployment on large global infrastructure
Minimum of 3 years development experience and 6 years of technical support experience as a team lead
Good understanding of collaboration services in large scale development environment
Strong understanding of Collaboration technology stack (Confluence & Jira) and at least two years of hands-on experience
Preferred
Experience with using Service Management software like ServiceNow
ITSM certification a plus
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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