HCA Healthcare · 18 hours ago
Senior Patient Care Liaison
United States
Full-time
Remote
Mid, Senior Level
1+ years expHCA Healthcare is an organization committed to investing in its team members, and they are seeking a Senior Patient Care Liaison. This non-clinical role supports patients and internal stakeholders through various communication channels, ensuring a positive customer experience in a quality-driven environment.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Demonstrates and maintains all previous level responsibilities
Master of assigned call types, queues, and associated tasks
Serves as subject matter expert on policies and procedures; Serves as subject matter expert on Customer Relationship Management (CRM) software
Willingness to demonstrate flexibility in handling work flows and job assignments
Understands the NCCM strategy
Demonstrates productivity and quality to meet the targeted levels
Maintains positive work environment and is able to confidently re-direct negative comments to leadership when situation arises
Performs duties in an independent manner
Multi-tasking (i.e. talking on the phone while typing, using more than one application during calls, etc.)
Understands when to escalate, report, or voice issues and concerns
Demonstrates proper spelling, grammar and punctuation in all written communication
Demonstrates good judgment in handling situations not covered by written or verbal instructions
Able to work effectively with internal and external customers
Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately
Qualification
Required
High School Diploma, GED, or an equivalent in demonstrated work experience
1 year of customer service experience required
1 year of experience using an internet-based software program required
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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