National Football League (NFL) · 1 day ago
Director, Workplace Technology and Experience
New York, NY
Part-time
Onsite
Director/Executive
$175K/yr - $210K/yr
10+ years expThe National Football League (NFL) is seeking a Director of Workplace Technology & Experience to design, implement, and optimize the digital ecosystem for employees. This role focuses on delivering a seamless colleague experience through modern technologies and leading global technology support services while driving strategic innovation and continuous improvement.
American FootballMedia and EntertainmentSporting GoodsSportsSports Leagues and Teams
Responsibilities
Develop and execute a holistic modern workplace technology strategy spanning endpoint management, collaboration platforms, AV systems, and workplace automation
Align workplace services with broader business and technology strategies to improve productivity, satisfaction, and operational resilience
Champion adoption of emerging tools, standards, and best practices to maintain a cutting-edge employee technology ecosystem
Lead development of AI-enabled virtual work assistants, autonomous support experiences, and intelligent workflow automation across HR, IT, Finance, Facilities, and other corporate functions
Enhance employee self-service portals with improved search, guidance, and task completion capabilities
Utilize analytics and end-user experience monitoring to refine and optimize digital journeys
Oversee global IT service delivery across L1/L2 IT support, end-user computing, AV services, and Executive IT support
Define and manage KPIs and SLAs such as CSAT, MTTR, First Contact Resolution, and ticket deflection
Implement continuous improvement practices that drive efficiency, quality, and scalability across all operating teams and office locations
Own full lifecycle management of end user hardware including procurement, deployment, maintenance, optimization, and retirement
Oversee software asset management including licensing, entitlements, renewals, compliance, and vendor audits
Implement governance and automation to maintain accurate inventories, reduce risk, and optimize utilization
Lead and mentor a distributed team of managers, analysts, and support specialists
Foster an inclusive, collaborative, high-performance culture emphasizing accountability, knowledge sharing, and operational resiliency
Ensure cross-training and capability redundancy across support functions
Partner with security, infrastructure, cloud engineering, AI/data, facilities, HR, finance, and program management teams to ensure cohesive strategy and alignment
Build strong relationships with business leaders, anticipate needs, and communicate priorities and roadmaps effectively
Collaborate with global counterparts to maintain consistent workplace standards and share best practices
Own the workplace technology budget, manage vendor relationships, oversee procurement, and evaluate technologies for adoption
Embed security, compliance, and resilience into all workplace services and platforms
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
10+ years of progressive experience in workplace technology, digital workplace engineering, or end-user services leadership
5+ years of management experience
Deep expertise in end-user computing, unified communications, AV, collaboration tools, ITSM platforms, and device management
Experience implementing AI-driven chatbots, automation and digital employee experience solutions
Experience managing hardware and software asset lifecycles including licensing and compliance
Strong communication, stakeholder management, and change leadership capabilities
Preferred
Experience deploying autonomous support platforms such as Moveworks, Leena.AI
Experience deploying platforms such as ChatGPT, CoPilot
Deep expertise in ServiceNow ITSM, SAM, workflow process improvements and automation capabilities
Thought leadership in AI platforms and measurable value realization from AI investments
Company
National Football League (NFL)
The National Football League is America's most popular sports league, comprised of 32 franchises that compete each year to win the Super Bowl, the world's biggest annual sporting event.
1001-5000 employees
H1B Sponsorship
National Football League (NFL) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$5.7MKey Investors
Bob Woodruff Foundation
2024-07-24Grant· $5.7M
Leadership Team
Hans Schroeder
EVP & Chief Operating Officer, NFL Media
Daniel Long
Senior Director, Insights & Optimization
Recent News
2026-01-22
Sports Business Journal
2026-01-06
Company data provided by crunchbase