TD · 13 hours ago
Head of Process Excellence (US)
United States
Full-time
Remote
Director/Executive
$200K/yr - $280K/yr
10+ years expTD Bank is one of the world's leading global financial institutions, committed to delivering legendary customer experiences. They are seeking a Head of Process Excellence to define, lead, and scale a bank-wide process improvement and customer transformation agenda, enhancing efficiency and risk management through advanced automation and AI-enabled solutions.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Sets the enterprise vision for process engineering, automation, and operational excellence; develops the multi-year roadmap aligned to business strategy, regulatory expectations, and efficiency commitments
Establishes operating model that scales best-in-class process methodologies (Lean, Six Sigma, BPM, workflow design, AI-enabled decisioning) across the organization
Leads transformation of end-to-end processes across Fraud Operations, KYC/CDD, Insider Threat, Investigations, Fraud Claims, Billing Disputes, and related Financial Crimes functions
Re-designs workflows to improve quality, throughput, cycle time, customer impact, and control strength
Builds and maintains enterprise standards for process mapping, process health monitoring, and performance measurement frameworks
Develops and executes the automation agenda (RPA, workflow orchestration, business rules, machine learning, GenAI-powered productivity tools)
Drives responsible AI adoption in operational processes, including alert triage, decision automation, investigation support, and workflow optimization
Partners with Technology, Data, and Model Risk to ensure scalable, secure, compliant deployment of automation and AI solutions
Applies deep domain expertise across Fraud, KYC/CDD, and Insider Threat to identify opportunities to modernize control processes, reduce risk exposure, and lower unit cost
Establishes metrics, KRIs/KPIs, and governance to ensure process integrity and regulatory compliance
Builds customer complaints and analytics process to drive capability and operational improvements
Champions a culture of continuous improvement across the organization
Designs and delivers enterprise training programs on process excellence and automation
Builds a high-performing team of process engineers, automation specialists, and operational-excellence leaders
Qualification
Required
10+ years of progressive leadership in process engineering, operational excellence, or transformation roles (preferably within Financial Services)
Deep experience in Fraud Operations, KYC/CDD, Insider Threat/Investigations, AML/BSA or other Financial Crimes domains
Demonstrated success leading end-to-end process redesign across complex, highly regulated environments
Strong expertise in automation technologies (RPA, workflow engines, decisioning platforms) and AI-enabled productivity
Proven ability to build and lead large transformation programs with measurable cost, productivity, and risk-reduction outcomes
Exceptional influencing skills with senior executives, regulators, technology leaders, and cross-functional partners
Preferred
Lean Six Sigma Black Belt or Master Black Belt
Experience building a Process Engineering or Operational Excellence Center of Excellence at scale
Strong understanding of data governance, model-risk governance, and operational-risk frameworks
Executive presence paired with a hands-on ability to drive clarity, alignment, and disciplined execution
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
Senior Vice President Technology and Data Risk Management
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase