Design & Client Advisor jobs in United States
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Maiden Home · 1 day ago

Design & Client Advisor

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$65K/yr - $85K/yr
date2+ years exp

Maiden Home is a leading authority in luxury home furnishings, seeking a talented Design & Client Advisor to provide exceptional consultation and support to their clientele. The role involves developing long-lasting relationships with clients, guiding them through product recommendations, and ensuring a high level of service throughout the order lifecycle.

E-CommerceE-Commerce PlatformsRetail

Responsibilities

Provide consultative guidance via phone and email to our Consumer and Trade clients, ensuring our clients receive white glove service
Use proper judgement and brand instincts to solve client issues through collaboration with Operations, Sales, and Product
Develop a deep understanding of Maiden Home products and guide our clients through recommendations, materials, and finishes
Work with the Brand team to understand the Maiden Home tone of voice, and utilize it in daily interactions with our clients. Master the Maiden Home Brand & adapt written and spoken communications to align with Maiden Home Tone of Voice
Over time, find opportunities to generate incremental sales through drafting and closing invoices with clients
Develop long-lasting client relationships through clienteling post-purchase & supporting for the order lifecycle, driving client loyalty & retention
Work with stakeholders on initiatives that make the Client Advisory function more efficient

Qualification

Client-facing experienceInterior design knowledgeCommunication skillsSales experienceProject management skillsAttention to detailCollaborative mindsetRelationship buildingGrowth-oriented attitude

Required

2-5 years in a client-facing role at design-adjacent firm or luxury brand in Sales, Operations, Project Management, Interior Design, Sales Support, Customer Success, etc
Desire and availability to consistently work both weekend days on either a Friday-Tuesday or Thursday-Monday schedule
Passion for and interest in Maiden Home brand, product & interior design
Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
Seller's & clientele mindset; strength in building & maintaining professional relationships
Highly collaborative and leans into building relationships with cross-functional partners
Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization

Company

Maiden Home

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Maiden Home is an e-commerce platform that provides custom furniture.
dateFounded in 2017
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.maidenhome.com/

Funding

Current Stage
Growth Stage
Total Funding
$0.73M
2019-12-26Seed· $0.73M

Leadership Team

N
Nidhi Kapur
Founder & CEO
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Recent News

EIN Presswire
Eco-friendly Furniture Market Report: Analyzing Industry Growth and Projections for US$ 88.0 Billion by 2031
2024-12-17
Maiden Home debuts its inaugural store in New York, Jenni Kayne's new openings in Tennessee and North Carolina ...
2024-03-02
Maiden voyage: Online luxury retailer opens first retail showroom
2024-03-02
Company data provided by crunchbase