NetSuite · 14 hours ago
Manager, Adoption Program Management (Fusion Analytics)
United States
Full-time
Remote
Mid, Senior Level
$88K/yr - $223K/yr
6+ years expNetSuite is a world leader in cloud solutions, and they are seeking a Team Lead / Manager for their Adoption Program Managers supporting Fusion Analytics. The primary objective of this role is to drive customer adoption, increase product usage, and ensure customer success with Fusion Analytics by managing a team and engaging with enterprise customers.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Lead, mentor, and develop a team of APMs, fostering a collaborative and high-performing environment
Manage your own customer portfolio, engaging directly with stakeholders to support adoption and satisfaction
Respond to and resolve customer escalations and complex engagements
Collaborate with cross-functional teams—including Product Management, Solutions Engineering, Support, and Fusion Customer Success Managers—to deliver a seamless customer experience
Monitor and analyze FDI adoption trends across assigned customers, proactively identifying risks and opportunities
Design and implement programs to promote adoption and address challenges. Some of the programs include: managing the release of monthly FDI newsletters, organizing the NA webinars, jointly working with APMs to launch new webinars, and launching Business Review program
Develop subject matter expertise in functional pillar(s)
Qualification
Required
Bachelor's degree required
5+ years of experience in customer success or a related field within the technology sector; analytics and data expertise strongly preferred
2+ years in a team lead role with experience in coaching and mentoring others
Demonstrated understanding of customer success principles and best practices
Hands-on experience with analytics tools such as Oracle Analytics Cloud (OAC), Power BI, or Tableau
Exceptional attention to detail, with a proven ability to work independently and achieve results
Effective collaborator with experience influencing cross-functional and senior stakeholders
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for vacation benefits.
For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week.
Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year.
Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
crnasia.com
2025-11-27
The Motley Fool
2025-11-18
Company data provided by crunchbase