Livable · 5 hours ago
Project Manager (Operations & Strategic Initiatives)
Livable is looking for a Project Manager to support their COO and Director of Operations across a wide range of strategic and operational initiatives. The role involves managing internal projects, supporting operational improvements, and temporarily owning client-facing responsibilities as needed.
ConsultingInformation TechnologySoftware
Responsibilities
Own and manage cross-functional projects from planning through execution
Partner with the COO and Director of Operations to prioritize, track, and deliver initiatives
Coordinate across billing, customer support, onboarding, development, and accounting teams
Create timelines, documentation, and workflows to support scalable execution
Identify risks, blockers, and opportunities for improvement and proactively address them
Assist in improving internal processes, systems, and documentation
Help define, track, and report on project outcomes and operational KPIs
Support operational audits and quality control efforts
Step in to own operational tasks until they can be delegated or automated
Temporarily manage client accounts or billing workflows during transitions or growth phases
Support client communications and issue resolution related to billing or operations
Perform account audits to ensure accuracy and compliance
Collaborate with Account Managers to ensure smooth handoffs
Qualification
Required
1–3 years of experience in project management, operations, account management, or a similar role
Exceptional organization and attention to detail — accuracy is critical
Strong problem-solving and analytical skills
Ability to manage multiple priorities in a fast-changing environment
Comfort working cross-functionally with both technical and non-technical teams
Proficiency with Google Workspace (Docs, Sheets, Meet) and project/task management tools
Strong written and verbal communication skills
High level of ownership and follow-through
Preferred
You've been an early hire at a fast-growing company before
You've had professional experience in Fintech and/or Proptech
You've had experience or a working knowledge of Utility Billing
You have experience or good working knowledge of the Property Management or Multi-family Real Estate industry
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance